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SimplyDesk

SimplyDesk offers a comprehensive ticketing system that streamlines the tracking of requests and the management of resolutions. Although the reporting feature m...

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SimplyDesk offers a comprehensive ticketing system that streamlines the tracking of requests and the management of resolutions. Although the reporting feature m...

Watch Demo Get Pricing
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Product Overview

SimplyDesk offers a comprehensive ticketing system that streamlines the tracking of requests and the management of resolutions. Although the reporting feature may benefit from enhanced customization options, its user-friendly interface and strong asset integration make it worth the investment. In summary, the automated workflows of SimplyDesk position it as an attractive option for support teams.

Product Details

What Is SimplyDesk?

SimplyDesk serves as a versatile customer service platform, combining ticket management with IT asset tracking suitable for companies of any scale. It boasts a robust array of multi-channel communication tools that ensure every inquiry is captured effectively. With automated ticket routing, requests are swiftly directed to the appropriate specialists. By addressing the issue of scattered data, SimplyDesk enables teams to resolve technical issues more rapidly, greatly enhancing operational efficiency and guaranteeing that no request slips through the cracks.

SimplyDesk Pricing

The pricing for SimplyDesk is structured around three distinct plans, beginning at €30/month for the Helpdesk plan.

  • Advanced Helpdesk: €50/month

  • SimplyAsset: Custom pricing available

For a tailored quote on SimplyDesk pricing for your organization, please reach out.

Please note: Prices may vary.

SimplyDesk Integrations

Details regarding integrations are not currently provided by the vendor. To explore its features and potential compatibility, consider requesting a demo of SimplyDesk.

Who Is SimplyDesk For?

SimplyDesk is well-suited for various sectors, including:

  • IT services

  • Software

  • Medicinal

  • Education

  • Manufacturing

Is SimplyDesk Right For You?

This platform is particularly advantageous for organizations in need of a modular solution that integrates ticketing with physical asset management. It excels in the Managed Service Provider (MSP) sector due to its capability to handle multiple companies. Furthermore, it provides a dependable, enterprise-level solution without incurring the expenses typical of larger software suites. Its functional balance makes it a valuable investment for enhancing support operations.

If you still have questions regarding SimplyDesk, feel free to contact our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Intuitive and user-friendly interface for quick adoption
  • ✔ Efficient ticketing and IT asset management
  • ✔ Smooth automatic routing and SLA alerts

Cons

  • ✘ Initial setup can take longer than expected
  • ✘ Some advanced features require an adaptation period

Price

Professional

€30

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The SimplyDesk price is based on three plans: Helpdesk (€30/month), Advanced Helpdesk (€50/month), and SimplyAsset (Custom pricing). Request a personalized SimplyDesk pricing quote for your business.

No, SimplyDesk does not have a mobile app.

SimplyDesk is available in English and French.

Yes, SimplyDesk offers an API.

SimplyDesk offers support through FAQs, email, phone, and contact form.

Typical users include industries like IT services, software, medical, education, and manufacturing.

Information about integrations is currently unspecified by the vendor.