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Sitehelpdesk

Sitehelpdesk is a web-based platform designed to assist internal staff with request management and self-service options. While a few users have mentioned that t...

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Sitehelpdesk is a web-based platform designed to assist internal staff with request management and self-service options. While a few users have mentioned that t...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Sitehelpdesk is a web-based platform designed to assist internal staff with request management and self-service options. While a few users have mentioned that the interface could use a more contemporary look, the software's distinctive design ensures that it can be set up in just a few hours. Additionally, its extensive reporting capabilities provide immediate visibility into service level agreements (SLAs). In summary, Sitehelpdesk delivers robust functionality and swift implementation for teams.

Product Details

What Is Sitehelpdesk?

Sitehelpdesk is a robust service desk platform tailored for internal support across different departments. It effectively addresses the issue of employee disruptions by offering a secure Intranet connection where staff can log and monitor their requests, access self-service FAQs, and provide feedback through satisfaction surveys at any time. This software adheres to GDPR regulations and can be deployed either on-premise or in the cloud, giving you flexibility and control over your support setup.

Sitehelpdesk Pricing

Sitehelpdesk operates on a custom pricing structure that depends on the number of support operator licenses needed.

Contact us for a customized Sitehelpdesk pricing quote tailored to your business needs.

Sitehelpdesk Integrations

Sitehelpdesk seamlessly integrates with its own range of modules—EMLmonitor (Email to Ticket), SLAmonitor (SLA Tracking), and WMImonitor (Inventory)—as well as corporate systems such as Microsoft SQL Server and Windows Authentication.

Schedule a demo of Sitehelpdesk to delve deeper into these integrations.

Who Is Sitehelpdesk For?

The Sitehelpdesk software is perfect for a variety of industries, departments, and sectors, including:

  • Small IT departments

  • Facilities management

  • Human resources

  • Finance departments

  • Local councils

  • Education establishments

  • Health services

Is Sitehelpdesk Right For You?

As a leading web-based service desk for internal departmental support, Sitehelpdesk has demonstrated its effectiveness in both public services and educational settings. It has received recognition from the National Computer Centre for its outstanding customer service. A key feature of this solution is its ability to manage SLAs using traffic light indicators while consolidating requests from emails and web forms into a unified ticketing system. You have the option to install it on your own Microsoft server or choose hosting, ensuring you achieve maximum cost efficiency and flexibility.

If you're still unsure whether Sitehelpdesk is the right solution for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Self-service portal aids immediate ticket response
  • ✔ Rapid startup and easy to configure with minimal training
  • ✔ An incredible solution to record incidents

Cons

  • ✘ Interface can be improved to give a modern look as reported by some users
  • ✘ Support team may be unresponsive during peak hours

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Sitehelpdesk does not offer an API.

Sitehelpdesk integrates with its own suite of modules—EMLmonitor (Email to Ticket), SLAmonitor (SLA Tracking), and WMImonitor (Inventory)—and corporate systems like Microsoft SQL Server and Windows Authentication.

Sitehelpdesk offers support via FAQs, email and relevant documentation.

No, Sitehelpdesk does not offer a dedicated mobile app.

Sitehelpdesk uses a custom pricing model based on the number of support operator licenses required. Get a detailed Sitehelpdesk cost breakdown tailored to your specific requirements.

Sitehelpdesk features are used by internal support departments, including small IT teams, facilities management, HR, and finance, across sectors like education and health services.

Sitehelpdesk software primarily supports English.