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Smallchat

Smallchat reimagines your current team communication platforms, turning them into an efficient customer support center. Although updates may require some time t...

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Smallchat reimagines your current team communication platforms, turning them into an efficient customer support center. Although updates may require some time t...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Smallchat reimagines your current team communication platforms, turning them into an efficient customer support center. Although updates may require some time to implement, the platform's user-friendly connection approach guarantees precise and centralized monitoring, allowing companies to save considerable time and resources. This tool serves as a dependable option for teams aiming to enhance their efficiency in managing customer inquiries.

Product Details

What Is Smallchat?

Smallchat is a customer support solution designed to offer a unified platform for businesses to manage their external communications. It enables support teams to engage with live chat, email, and messages directly from Slack. Notable features include automated engagement tools and conversion analytics that empower users to make informed decisions about their strategies. By bringing these communication channels together, Smallchat enhances workflows and assists small and growing enterprises in delivering a swift and high-quality customer experience.

Smallchat Pricing

The pricing plans for Smallchat are structured as follows:

  • Personal: $0/month

  • Growth: $19.99/month

  • Business: $39.99/month

Contact us for a customized Smallchat pricing quote tailored to your organization!

Note: Pricing is subject to change.

Smallchat Integrations

Smallchat seamlessly integrates with Slack.

Schedule a complimentary Smallchat demo to discover more about the integration options available.

Who Is Smallchat For?

Smallchat is well-suited for various sectors and industries, including:

  • E-commerce

  • SaaS

  • Marketing

  • Creative services

  • Retail

Is Smallchat Right For You?

What sets Smallchat apart from other solutions on the market is its capability to centralize all customer interactions within widely-used team chat platforms like Slack. This straightforward approach to managing support reduces the need for multiple tools, making it particularly effective for teams that prioritize speed and simplicity. If your goal is to consolidate live chat and social media for more focused communication, then Smallchat could be the perfect fit.

If you're still unsure whether Smallchat is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Highly customizable platform
  • ✔ Robust auto messaging feature
  • ✔ Very easy to install and implement

Cons

  • ✘ Tracking conversation histories can be challenging
  • ✘ The notification system can sometimes malfunction

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Smallchat features support organizations in the e-commerce, SaaS, marketing, creative services, and retail industries.

Smallchat supports the English language.

Smallchat integrates with the Slack software.

Yes, Smallchat does offer an API.

No, Smallchat does not offer a dedicated mobile app.

Smallchat offers three pricing plans: Personal ($0/month), Growth ($19.99/month), and Business ($39.99/month). Receive a personalized Smallchat cost estimate specific to your organization.

Smallchat offers support via live chat and detailed product documentation.