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Smaply

Smaply assists businesses in overseeing customer journeys by providing organized mapping and insights centered around personas. Although its reporting features...

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Smaply assists businesses in overseeing customer journeys by providing organized mapping and insights centered around personas. Although its reporting features...

Watch Demo Get Pricing
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Product Overview

Smaply assists businesses in overseeing customer journeys by providing organized mapping and insights centered around personas. Although its reporting features and quantitative analysis may be relatively simple, the platform allows teams to work together effectively and arrange linked journeys within a single workspace. In summary, it serves as a targeted solution for companies aiming for a systematic method in managing customer journeys.

Product Details

What Is Smaply?

Smaply is a software tool focused on managing customer journeys, allowing organizations to visualize, oversee, and enhance customer interactions. This platform features a journey map editor that offers drag-and-drop functionality, AI-driven map creation, and options for real-time collaboration. It also facilitates journey oversight by linking maps, monitoring performance metrics, and organizing shared resources, along with a persona builder that integrates seamlessly with journey maps.

Additionally, Smaply enables teams to consolidate insights, navigate intricate journey frameworks, and ensure consistent customer experiences across various touchpoints.

Smaply Pricing

The pricing for Smaply is organized into the following tiers:

  • Free - $0 (forever free)

  • Repository - $59/editor/month

  • Framework - $99/editor/month

  • Governance - $139/editor/month

You can request a customized Smaply pricing quote that meets your specific needs.

Please note that pricing may change.

Smaply Integrations

This software allows for integrations with several platforms, including:

  • Asana

  • Figma

  • Trello

  • Google Analytics

  • Jira

  • Miro

Check out a free demo of Smaply to discover more about its integration capabilities.

Who Is Smaply For?

Smaply is tailored for organizations and teams dedicated to enhancing customer experience. It is frequently utilized by:

  • CX teams

  • UX professionals

  • Product managers

  • Service designers

Is Smaply Right For You?

If you are part of an organization aiming to refine customer experiences and convert insights into actionable plans, Smaply offers a structured platform for journey management. It is trusted by CX teams from notable brands such as Hyatt, KLM, and Toyota, facilitating collaboration and aiding teams in coordinating journeys across various touchpoints.

The software meets enterprise standards, being SOC 2 and GDPR compliant as well as ISO 27001 certified. Overall, Smaply serves teams looking for a centralized approach to systematically manage, visualize, and enhance customer journeys.

If you still have questions about whether Smaply is the right solution for you, please reach out to our support team at info@softwareseekers.com for assistance in making your decision.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Helpful templates for initial project setup
  • ✔ Helps clarify customer experience workflows
  • ✔ Attractive storyboard features with images

Cons

  • ✘ Limited customization beyond preset structure
  • ✘ No mobile app available

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Smaply currently does not offer a dedicated mobile application.

Smaply primarily supports the English language.

Yes, Smaply offers an API.

Smaply offers support through a helpdesk, an online contact form, and FAQs.

The vendor offers four pricing plans: Free ($0), Repository ($59/editor/month), Framework ($99/editor/month), and Governance ($139/editor/month). Request a personalized Smaply price plan for your organization today!

Smaply integrates with apps, such as Jira, monday.com, Trello, Miro, and Google Analytics.

Smaply features are used by product managers, CX teams, UX professionals, and service designers.