Smaply
Transform your customer journey management with Smaply's structured mapping and persona-driven insights for seamless collaboration and organization.
Smaply assists businesses in overseeing customer journeys by providing organized mapping and insights centered around personas. Although its reporting features and quantitative analysis may be relatively simple, the platform allows teams to work together effectively and arrange linked journeys within a single workspace. In summary, it serves as a targeted solution for companies aiming for a systematic method in managing customer journeys.
What Is Smaply?
Smaply is a software tool focused on managing customer journeys, allowing organizations to visualize, oversee, and enhance customer interactions. This platform features a journey map editor that offers drag-and-drop functionality, AI-driven map creation, and options for real-time collaboration. It also facilitates journey oversight by linking maps, monitoring performance metrics, and organizing shared resources, along with a persona builder that integrates seamlessly with journey maps.
Additionally, Smaply enables teams to consolidate insights, navigate intricate journey frameworks, and ensure consistent customer experiences across various touchpoints.
Smaply Pricing
The pricing for Smaply is organized into the following tiers:
Free - $0 (forever free)
Repository - $59/editor/month
Framework - $99/editor/month
Governance - $139/editor/month
You can request a customized Smaply pricing quote that meets your specific needs.
Please note that pricing may change.
Smaply Integrations
This software allows for integrations with several platforms, including:
Asana
Figma
Trello
Google Analytics
Jira
Miro
Check out a free demo of Smaply to discover more about its integration capabilities.
Who Is Smaply For?
Smaply is tailored for organizations and teams dedicated to enhancing customer experience. It is frequently utilized by:
CX teams
UX professionals
Product managers
Service designers
Is Smaply Right For You?
If you are part of an organization aiming to refine customer experiences and convert insights into actionable plans, Smaply offers a structured platform for journey management. It is trusted by CX teams from notable brands such as Hyatt, KLM, and Toyota, facilitating collaboration and aiding teams in coordinating journeys across various touchpoints.
The software meets enterprise standards, being SOC 2 and GDPR compliant as well as ISO 27001 certified. Overall, Smaply serves teams looking for a centralized approach to systematically manage, visualize, and enhance customer journeys.
If you still have questions about whether Smaply is the right solution for you, please reach out to our support team at info@softwareseekers.com for assistance in making your decision.