logo

SmarterTrack

SmarterTrack is a comprehensive help desk solution that consolidates ticket management, live chat, and call tracking, effectively reducing support expenses by b...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

SmarterTrack is a comprehensive help desk solution that consolidates ticket management, live chat, and call tracking, effectively reducing support expenses by b...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SmarterTrack is a comprehensive help desk solution that consolidates ticket management, live chat, and call tracking, effectively reducing support expenses by bringing all communication channels together in one platform. While there may be some delays in live chat responses at times, its user-friendly interface simplifies the setup process. In summary, SmarterTrack provides valuable customer support resources for support teams.

Product Details

What Is SmarterTrack?

SmarterTrack is a comprehensive communication platform tailored for businesses of every size, ranging from small startups to large enterprises. It resolves the issue of scattered support information by unifying tickets, knowledge base entries, and community discussions. For larger companies, its multi-brand functionality enables a single team of agents to effectively handle various products or divisions.

SmarterTrack Pricing

The provider presents three distinct pricing options for SmarterTrack:

  • Hosted – $20 per agent per month

  • Professional – Base price of $400 for two agents plus $149 for Communicator

  • Enterprise – Starting at $900 for five agents, with an additional $149 for Communicator and $1,100 for Enterprise + Failover

Request a personalized SmarterTrack quote today.

Please note that prices may vary.

SmarterTrack Integrations

This platform seamlessly integrates with WHMCS. Schedule a complimentary SmarterTrack demo to learn more about the system's integration capabilities and features.

Who Is SmarterTrack For?

The SmarterTrack software is well-suited for a variety of sectors, such as:

  • Marketing

  • Advertising

  • Information Technology

  • Finance

Is SmarterTrack Right For You?

If your business seeks a versatile, feature-rich help desk solution that performs exceptionally in complex, multi-entity settings, especially for Web Hosts and ISPs, then SmarterTrack could be the right choice. Its multi-brand support enables you to manage different divisions from a single, economical platform. By bringing together all communication channels—including email, chat, and call logging—the platform enhances customer satisfaction.

If you're still uncertain whether SmarterTrack is the best option for your organization, reach out to our customer support team at info@softwareseekers.com for tailored guidance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Creates service surveys easily
  • ✔ Simple to implement and access
  • ✔ Keeps customers updated

Cons

  • ✘ Messaging issues during live chat
  • ✘ Needs better templates and styles

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with SmarterTrack.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, SmarterTrack has a mobile app.

Yes, SmarterTrack offers an API.

SmarterTrack supports the English language.

SmarterTrack is ideal for professionals working in advertising, finance, information technology, and marketing industries.

The platform offers three pricing plans: Hosted ($20/agent/month), Professional (starting at $400 for two agents plus $149 for Communicator), and Enterprise (starting at $900 for five agents plus $149 for Communicator and $1,100 for Enterprise + Failover). Get a flexible SmarterTrack price quotation today.

SmarterTrack integrates with WHMCS.

SmarterTrack provides a knowledge base, online help, FAQs, email, and phone support options.