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Smiddle

Smiddle significantly improves communication effectiveness by offering features such as call recording, automated campaign management, and support across multip...

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Smiddle significantly improves communication effectiveness by offering features such as call recording, automated campaign management, and support across multip...

Watch Demo Get Pricing
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Product Overview

Smiddle significantly improves communication effectiveness by offering features such as call recording, automated campaign management, and support across multiple channels. While the wide range of functionalities might seem daunting at first, its adaptable platform ensures reliable service quality and strong security for businesses handling a large number of interactions.

Product Details

What Is Smiddle?

Smiddle provides a comprehensive and modular array of tailored software solutions specifically designed for contemporary, high-volume contact center settings. Its main objective is to enhance operational efficiency while boosting customer engagement for large-scale enterprises. With advanced tools for call routing and interaction management, customers can quickly reach the appropriate agent. Additionally, the software offers in-depth operational analytics, granting businesses essential insights that facilitate data-driven decisions, thereby consistently improving service quality and overall performance.

Smiddle Pricing

The starting price for Smiddle is €20000 per year, equipping businesses with a powerful contact center solution aimed at scalable and effective customer communication. Reach out to us for a detailed breakdown of Smiddle costs tailored to your organization today!

Please note: The pricing information has been obtained from third-party sources and may vary.

Smiddle Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Cisco Secure Access

  • ERC

  • Megatrade

  • MUK

  • ABC

Schedule a complimentary Smiddle demo to discover more about its integration functionalities.

Who Is Smiddle For?

Smiddle is well-suited for a diverse array of industries and sectors, such as:

  • Banking and financial services

  • Government and public sector

  • Telecommunications

  • Insurance

  • Emergency and support services

  • Social security and pension administration

  • Elections and public administration

Is Smiddle Right For You?

If your large organization deals with significant volumes of complex interactions and experiences issues with communication fragmentation, Smiddle could be the ideal solution. This scalable platform addresses critical operational inefficiencies and communication barriers, delivering exceptional performance along with high-level security.

Endorsed by clients such as Kaspi Bank and Raiffeisen Bank Aval, the software complies with GDPR regulations for data protection, ensuring reliable, compliant, and smooth customer service at every interaction.

If you have any reservations about whether Smiddle is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Flexible approach tailored to project needs
  • ✔ Active participation in solving technical tasks
  • ✔ Effective handling of multiple complex tasks

Cons

  • ✘ Managing complex capabilities may require a stronger skillset
  • ✘ Enterprise solution cannot close all issues at once

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Smiddle offers plans starting from €20000/year, providing scalable contact center solutions. Request a personalized Smiddle pricing quote for your business today!

The software is available in English, Russian, and Ukrainian.

The vendor has not specified any information regarding its API availability.

Smiddle offers support through phone and email.

Typical users of Smiddle features include customers in the banking and financial services, telecommunications, insurance, and government and public sector industries.

Yes, the Omnichannel solution offers integration with a mobile application, using Cisco SDK for iOS and Android.

Smiddle supports integration with multiple systems and platforms, such as Cisco, ERC, Megatrade, MUK, and ABC.