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SnapEngage

SnapEngage enables companies to facilitate real-time interactions with customers via live chat, automation, and smart routing features. Although some users migh...

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SnapEngage enables companies to facilitate real-time interactions with customers via live chat, automation, and smart routing features. Although some users migh...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SnapEngage enables companies to facilitate real-time interactions with customers via live chat, automation, and smart routing features. Although some users might find the interface somewhat outdated, the platform ensures secure data management for teams working within regulated sectors. In summary, it serves as a reliable choice for organizations requiring organized and compliant tools for customer communication.

Product Details

What Is SnapEngage?

SnapEngage, a member of the TeamSupport family, serves as a platform for conversational engagement. It enables sales, customer support, and healthcare teams to interact with clients via live chat, automation, and AI-driven bots. This robust system facilitates lead qualification, proactive outreach, and messaging across various channels including website chat, SMS, social media, and messaging applications. Additionally, it offers workflow automation, integrates with CRM and help desk systems, and provides reporting tools aimed at enhancing response efficiency and boosting customer satisfaction.

SnapEngage Pricing

The pricing structure for SnapEngage is as follows:

  • Support:

    • Starter: $45/month (billed annually)

    • Professional: $65/month (billed annually)

    • Scale: $85/month (billed annually)

  • Chat:

    • Starter: $29/user/month

    • Professional: $39/user/month

    • Scale: $59/user/month

Request a tailored pricing quote for your business today!

Please note that pricing may change.

SnapEngage Integrations

SnapEngage can integrate with several platforms, including:

  • Jira software

  • Zendesk suite

  • HubSpot CRM software

  • Help Scout

  • TOPdesk

Check out a free demo of SnapEngage to discover more about its integration capabilities.

Who Is SnapEngage For?

This software is ideal for teams operating in diverse business sectors and departments such as:

  • Sales

  • Customer service

  • Healthcare

Is SnapEngage Right For You?

If you belong to a sales team, customer service group, or healthcare organization aiming to engage customers effectively, SnapEngage offers a conversational platform designed for prompt and responsive interactions. With its award-winning support and HIPAA-compliant framework, it enables teams to manage secure communications while ensuring customer satisfaction. Overall, SnapEngage is an excellent choice for organizations seeking a dependable solution for real-time conversations that produce results.

If you still have questions about SnapEngage, feel free to reach our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Capturing valuable customer insights and trend data
  • ✔ Enables proactive customer engagement for conversion
  • ✔ Maintains secure data handling with industry compliance standards

Cons

  • ✘ Requires internal quality control protocols for communication
  • ✘ Some advanced features may require training

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform provides support through chat and phone.

The platform currently supports multiple languages including English, French, German, and Korean.

Pricing includes two main categories. Support plans start at $45/month for Starter, $65/month for Professional, and $85/month for Scale, all billed annually. Chat plans are $29/user/month for Starter, $39/user/month for Professional, and $59/user/month for Scale. Request a customized SnapEngage price plan for your business today!

SnapEngage features are designed for healthcare, customer service, and sales teams.

The platform integrates various systems, including Zendesk, TOPdesk, Jira, and HubSpot.

Yes, SnapEngage provides an API.

Information regarding a dedicated mobile app has not been specified by the vendor.