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Social Places

Social Places serves as a comprehensive customer service solution designed for brands with multiple locations. It provides management tools for listings, reputa...

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Social Places serves as a comprehensive customer service solution designed for brands with multiple locations. It provides management tools for listings, reputa...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Social Places serves as a comprehensive customer service solution designed for brands with multiple locations. It provides management tools for listings, reputation, social media, advertising, and bookings. Although the review dashboard could benefit from some design enhancements, it facilitates seamless customer interactions across various channels and allows for cohesive brand oversight on a large scale.

Product Details

What Is Social Places?

Social Places is a cloud-driven customer service solution designed to improve the management of listings, reputation, social interactions, advertisements, and bookings across various locations. It offers a unified dashboard that allows for streamlined control over customer engagements, brand visibility, and consistency in local content. The platform features omnichannel chat capabilities, review oversight, brand monitoring, and detailed location-specific reporting. Additionally, it includes functionalities like store locators, local pages, journey forms, and workflows for customer communication tailored to distributed service operations.

Social Places Pricing

The pricing for Social Places is based on the following plan:

  • Basic Plan: starting at $1,800.00/month

For a personalized quote that aligns with your business needs and budget, reach out to us.

Note: Pricing information is derived from third-party sources and may vary.

Social Places Integrations

This software seamlessly integrates with Customer Relationship Management (CRM) systems and various reporting platforms. Schedule a demo to delve into these integrations thoroughly.

Who Is Social Places For?

Social Places caters to the following industries:

  • Banking and Insurance

  • Retail

  • Healthcare

  • Automotive and Dealerships

  • Services

  • Property and Accommodation

  • Grocery

Is Social Places Right For You?

This software is ideal for businesses looking to oversee customer service and engagement across numerous locations through a single interface. It supports consistent communication with customers, centralized reputation management, and monitoring of social interactions. The platform also facilitates handling customer inquiries, visibility of feedback, and booking processes at scale.

If you're still uncertain whether Social Places fits your needs, please reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralizes multi-location customer communication
  • ✔ Offers omnichannel chat management
  • ✔ Delivers reputation monitoring and response tools
  • ✔ Provides store locator and local pages

Cons

  • ✘ It may offer limited customer communication capabilities
  • ✘ The filter feature on the dashboard may require some improvement in its performance

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan starting at $1800.00/month. Get a customized Social Places cost breakdown for your business today.

No, Social Places does not offer a mobile app.

The software integrates with several website, customer relationship management (CRM), and reporting platforms.

Social Places software supports English language only.

Social Places offers support through email, phone number, and form submission.

The typical users of Social Places include sectors like banking and insurance, retail, healthcare, motor and dealership, services, property and accommodation, grocery, and more.

Yes, Social Places does offer an API.