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SolarWinds Service Desk

SolarWinds Service Desk serves as a cloud-driven ITSM solution tailored for both IT and enterprise service management needs. Although the ability to customize e...

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SolarWinds Service Desk serves as a cloud-driven ITSM solution tailored for both IT and enterprise service management needs. Although the ability to customize e...

Watch Demo Get Pricing
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Product Overview

SolarWinds Service Desk serves as a cloud-driven ITSM solution tailored for both IT and enterprise service management needs. Although the ability to customize extensively may sometimes influence performance, particularly under peak loads or with significant data volumes, it effectively integrates incident and asset management. This integration provides enhanced visibility, control, and a boost in efficiency for both IT and non-IT teams.

Product Details

What Is SolarWinds Service Desk?

SolarWinds Service Desk (previously known as Samanage) is a cloud-driven IT Service Management (ITSM) platform that harnesses the power of AI to enhance service delivery for staff. This platform serves as a unified hub for overseeing all internal requests, incidents, issues, and modifications, adhering to ITIL best practices. By seamlessly integrating service desk capabilities with robust IT Asset Management (ITAM) and a Configuration Management Database (CMDB), it offers real-time insights into the connections between IT services and the foundational technology framework.

SolarWinds Service Desk Pricing

The pricing structure for SolarWinds Service Desk includes the following options:

  • Essentials: $39/month/technician

  • Advanced: $79/month/technician

  • Premier: $99/month/technician

A 30-day free trial is available.

Request a customized quote for SolarWinds Service Desk tailored to your business today!

Note: Pricing may vary.

SolarWinds Service Desk Integrations

SolarWinds Service Desk can connect with various software applications, including:

  • Jira software

  • Microsoft Teams

  • Slack software

  • Zendesk

Request a complimentary demo of SolarWinds Service Desk to explore its integration features further.

Who Is SolarWinds Service Desk For?

This platform is particularly suited for sectors such as:

  • Information technology

  • Managed service providers

  • Financial services and healthcare

  • Enterprise service management

  • Operations and facilities management

Is SolarWinds Service Desk Right For You?

SolarWinds Service Desk stands out as an ideal option for businesses in need of an integrated ITAM/ITSM solution that delivers remarkable visibility into their IT infrastructure. Its key advantages include automated asset discovery and a Visual CMDB that automatically illustrates dependencies between services and assets, which is essential for effective change and incident management. Additionally, the platform’s AI-powered ticketing system and Virtual Agent (available in premier tiers) enhance agent efficiency and facilitate strong self-service options, resulting in quicker mean time to resolution (MTTR) and an improved employee experience.

If you still have questions about whether SolarWinds Service Desk is suitable for you, feel free to reach out to our support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Intuitive user interface simplifies ticket submission and tracking
  • ✔ Integrated asset management enhances visibility and decision-making
  • ✔ Customizable workflows and code-free platform customization

Cons

  • ✘ Asset management module needs more advanced functionality
  • ✘ Occasional performance slowdowns during peak usage times

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

SolarWinds Service Desk supports over 40 languages, providing internationalization and localization options for global organizations.

Yes, SolarWinds Service Desk software offers an API.

SolarWinds Service Desk plans start at $39/month per technician for Essentials, $79 for Advanced, and $99 for Premier. A 30-day free trial is also available. You can request a personalized SolarWinds Service Desk cost quote for your business today.

It integrates with Jira, Microsoft Teams, Slack, Zendesk, and the SolarWinds Orion Platform.

It is ideal for IT teams, managed service providers, financial services, healthcare, enterprise service management, and operations or facilities management.

Yes, SolarWinds Service Desk offers a mobile app.

SolarWinds offers 24/7 support via phone, email, and online portal, with premium tiers for faster responses and dedicated services.