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SolarWinds Web Help Desk

SolarWinds Web Help Desk provides software for IT help-desk and asset management, aimed at optimizing ticketing processes, SLA monitoring, and self-service assi...

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SolarWinds Web Help Desk provides software for IT help-desk and asset management, aimed at optimizing ticketing processes, SLA monitoring, and self-service assi...

Watch Demo Get Pricing
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Product Overview

SolarWinds Web Help Desk provides software for IT help-desk and asset management, aimed at optimizing ticketing processes, SLA monitoring, and self-service assistance. Although the initial setup and configuration of workflows can take some time, its automated ticketing system, comprehensive knowledge base, and asset management capabilities ensure that IT teams can effectively handle end-user support.

Product Details

What Is SolarWinds Web Help Desk?

SolarWinds Web Help Desk serves as an on-premises IT service management tool crafted to enhance support processes for medium to large organizations. It automates the routing of tickets and manages incidents, which greatly minimizes manual administrative tasks and speeds up resolution times. Furthermore, this software facilitates centralized discovery and oversight of hardware assets, allowing technicians to associate particular inventory items with support tickets. This results in better visibility of the infrastructure and improved tracking throughout the lifecycle, all without the need for cloud reliance.

SolarWinds Web Help Desk Pricing

The starting price for SolarWinds Web Help Desk is $533. Users can take advantage of a 14-day free trial to evaluate its features before committing to a subscription. Request a customized pricing estimate for SolarWinds Web Help Desk tailored to your organization today!

Please note: Pricing may vary.

SolarWinds Web Help Desk Integrations

The vendor has not shared specific information regarding third-party integrations for this software. To discover more about the capabilities of SolarWinds Web Help Desk, consider scheduling a demo.

Who Is SolarWinds Web Help Desk For?

SolarWinds Web Help Desk is well-suited for a diverse array of organizations and sectors, such as:

  • Higher education institutions

  • Government agencies

  • Healthcare organizations

  • K-12 school districts

  • Mid-sized enterprises

Is SolarWinds Web Help Desk Right For You?

This software is an excellent on-premises solution for organizations that value data sovereignty and require FIPS 140-2 compliance. It has earned the trust of clients including McDonough District Hospital and The Corvallis Clinic, demonstrating its effectiveness in educational and governmental settings. Additionally, it supports secure authentication through Active Directory and LDAP, enhancing identity management. These features make it a reliable choice for teams managing intricate, compliance-focused IT infrastructures.

If you still have questions regarding SolarWinds Web Help Desk, feel free to reach out to us at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides centralized IT asset discovery and inventory tracking
  • ✔ Offers built-in knowledge base for self-service and FAQs
  • ✔ Supports SLA tracking and automated escalations with notifications

Cons

  • ✘ Resolving issues and implementing requests occasionally takes time
  • ✘ GUI experience may feel less polished for some users

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, SolarWinds Web Help Desk offers an API.

Yes, SolarWinds Web Help Desk offers a dedicated mobile app.

SolarWinds Web Help Desk features are used by IT teams, help desk technicians, system administrators, managed service providers, and support staff in education, healthcare, government, and mid-sized enterprise environments.

SolarWinds Web Help Desk software primarily supports English.

SolarWinds Web Help Desk offers 24/7 technical support through phone, email, and an online ticketing system.

SolarWinds Web Help Desk is available from $533 with a 14-day trial. Get a detailed SolarWinds Web Help Desk cost breakdown to make an informed decision.

Information about third-party integrations has not been specified by the vendor.