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SonicView

SonicView offers a powerful call recording solution tailored for contact centers, emphasizing compliance. This system necessitates integration with current tele...

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SonicView offers a powerful call recording solution tailored for contact centers, emphasizing compliance. This system necessitates integration with current tele...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SonicView offers a powerful call recording solution tailored for contact centers, emphasizing compliance. This system necessitates integration with current telephony setups, but its advanced security features and automated redaction capabilities guarantee complete adherence to regulations. Ultimately, SonicView’s dedicated approach to minimizing risks positions it as an attractive option for high-pressure settings.

Product Details

What Is SonicView?

SonicView is a comprehensive platform designed to streamline the capture and management of interactions across multiple communication channels. It equips agencies with essential tools to track agent performance while ensuring that each conversation adheres to legal requirements. With advanced search functionalities and automated data protection features, it caters to highly regulated sectors that emphasize security. The software converts raw audio into useful data, aiding businesses in minimizing liability and enhancing the overall quality of customer service interactions.

SonicView Pricing

SonicView offers a one-time payment plan starting at $4000 per user. Reach out for a customized price estimate tailored to your business needs today!

Please note: The pricing information has been obtained from third-party sources and may be subject to change.

SonicView Integrations

The vendor has not provided specific details regarding third-party integrations. To learn more about how SonicView integrates with other systems, we recommend watching the demo.

Who Is SonicView For?

SonicView is well-suited for various industries, including:

  • Debt collection

  • Financial services

  • Legal services

  • Healthcare agencies

  • Insurance providers

  • Outsourced contact centers

Is SonicView Right For You?

This platform is particularly advantageous for organizations that manage sensitive consumer information and are subject to rigorous auditing processes. One of its key features is the automated PCI/HIPAA redaction, which addresses the challenges associated with manual data masking. As a solution offered by Provana, it draws from an ecosystem known for its innovative contributions to the credit and collection sector. SonicView is ideal for teams requiring a dependable, scalable storage solution for high-volume interaction recordings and long-term data retention.

If you're still uncertain whether SonicView aligns with your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
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✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
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✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
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✘ customer relationship management crm
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✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Efficient automated redaction of sensitive data
  • ✔ Seamless integration with major telephony providers
  • ✔ Reliable high-volume call capture stability

Cons

  • ✘ User interface feels slightly dated
  • ✘ Complex initial configuration for some setups

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Information about third-party integrations has not been specified by the vendor.

No, SonicView does not offer a dedicated mobile app.

Typical users include debt collection, financial services, legal, healthcare, insurance, and contact centers.

No, SonicView does not offer an API.

SonicView offers a one-time plan for its users starting at $4000/one-time/user. Get a detailed Service cost breakdown tailored to your specific requirements.

SonicView offers expert support via phone, help desk, and ticket system.

The platform primarily supports the English language.