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SP Customer Service

The SP Customer Service software offers an integrated solution for managing customer support, designed specifically for Microsoft 365. This setup guarantees eff...

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The SP Customer Service software offers an integrated solution for managing customer support, designed specifically for Microsoft 365. This setup guarantees eff...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The SP Customer Service software offers an integrated solution for managing customer support, designed specifically for Microsoft 365. This setup guarantees effective service delivery along with centralized oversight of data. Although a few users have mentioned experiencing delays in customer support responses, the software's robust integration and advanced tracking features position it as a strong contender in the market.

Product Details

What Is SP Customer Service?

SP Customer Service is an innovative, no-code helpdesk and support solution crafted specifically for B2B settings and large enterprises that utilize Microsoft 365 and SharePoint. This platform is designed to function entirely within an organization's current Microsoft Tenant, which helps avoid external data silos and greatly streamlines data management and authentication by leveraging the existing Active Directory infrastructure.

SP Customer Service Pricing

The starting cost for SP Customer Service is $2,850 per year. You can request a tailored pricing quote for your organization.

Please note: The pricing may vary.

SP Customer Service Integrations

This software seamlessly integrates with Microsoft 365 applications. You can watch a complimentary demo of SP Customer Service to discover more about its integration capabilities.

Who Is SP Customer Service For?

SP Customer Service is well-suited for various sectors, including:

  • Nonprofit

  • Government

  • Healthcare

  • Legal and accounting

Is SP Customer Service Right For You?

If you're an enterprise looking to enhance your support systems while fully utilizing your existing Microsoft 365 framework, SP Customer Service is the optimal choice. By functioning as a no-code solution directly on SharePoint, it offers exceptional data governance and fosters unified collaboration within Teams, thereby maximizing your IT investment. This strategy not only serves as an integration but also represents an optimization approach that can yield considerable return on investment (ROI) by reducing the necessity for new authentication and management systems.

If you still have questions about SP Customer Service, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Customizable application tailored to business needs
  • ✔ Full-featured customer service functionality
  • ✔ User-friendly and easy-to-navigate interface

Cons

  • ✘ Lack of proactive communication from agents
  • ✘ Occasional performance and loading issues

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, SP Customer Service does not offer an API.

The SP Customer Service price starts at $2,850/year. Request a personalized SP Customer Service pricing quote for your business.

Typical users include industries like nonprofit, government, healthcare, legal and accounting.

SP Customer Service offers support through email, phone, FAQs, and contact form.

SP Customer Service is primarily available in English.

No, SP Customer Service does not have a mobile app.

The software supports integration with Microsoft 365 software.