logo

Sprinklr Service

Sprinklr Service offers a customer service solution that prioritizes digital interactions, seamlessly combining voice, digital, and social media channels. The u...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Sprinklr Service offers a customer service solution that prioritizes digital interactions, seamlessly combining voice, digital, and social media channels. The u...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Sprinklr Service offers a customer service solution that prioritizes digital interactions, seamlessly combining voice, digital, and social media channels. The use of AI facilitates effortless, channel-agnostic communication. Though a few users have reported difficulties with tracking cases, the platform receives high marks for its user-friendly design and easy navigation, greatly improving the overall experience for users.

Product Snapshot

Main Snapshot
Snapshot 1 Snapshot 2 Snapshot 3

Product Details

What Is Sprinklr Service?

Sprinklr Service is an innovative, cloud-based platform powered by artificial intelligence that brings together customer inquiries from various channels, including voice, digital, and social media. This unified approach ensures that support is both consistent and efficient. As a full-fledged CCaaS solution, it has the potential to cut contact center expenses by as much as 33%. With AI-driven automation, Sprinklr enhances processes, boosts agent efficiency, guarantees customer satisfaction at every interaction point, fortifies operations for the future, and improves service delivery overall.

Sprinklr Service Pricing

The pricing structure for Sprinklr Service includes two options:

  • Self-serve customer service solution: $249 per seat per month

  • Custom CCaaS solution: Custom pricing available upon request

A free trial is offered to allow you to explore the platform before obtaining a detailed cost estimate tailored to your organization's requirements.

Please note that pricing may vary.

Sprinklr Service Integrations

This software supports a wide range of third-party integrations, such as:

  • Google Analytics

  • Haptik

  • MailChimp

  • Microsoft Dynamics 365

  • Power BI

  • Salesforce CRM

  • Slack

  • Twilio

  • WordPress

  • Sitecore

Schedule a complimentary demo of Sprinklr Service to discover more about its integration capabilities.

Who Is Sprinklr Service For?

This platform is tailored for organizations operating in a variety of sectors, including:

  • CPG

  • Financial services

  • Government

  • Retail

  • Technology

  • Telecommunications

  • Travel & hospitality

Is Sprinklr Service Right For You?

If you are looking to improve your customer service experience, cut costs, unify communication channels, enhance agent productivity, and maintain compliance, then Sprinklr Service is an excellent choice. Its AI-powered platform delivers deep insights, automation capabilities, and customization options, making it a robust solution for extensive customer service operations that aim to improve response times and elevate satisfaction levels.

If you still have questions about whether Sprinklr Service fits your needs, reach out to our team at info@softwareseekers.com for expert assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ The search function helps prevent duplicate posts by suggesting similar threads
  • ✔ Flexible administrator control
  • ✔ Provides modern research and journey facilitation tools
  • ✔ Offers a visually appealing design

Cons

  • ✘ Customization options are restricted
  • ✘ The reporting tool lacks a user-friendly interface

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Sprinklr Service.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Sprinklr Service provides API access.

Sprinklr Service supports English, German, French, Spanish, Portuguese, Japanese and Korean.

Yes, Sprinklr Service offers a mobile app for iOS and Android devices.

The software supports various third-party integrations, including Google Analytics, Microsoft Dynamics 365, Power BI, Salesforce CRM, Slack, Twilio, Haptik, MailChimp, WordPress, and Sitecore.

The Sprinklr Service cost structure offers two solutions: a self-serve customer service solution at $249 per seat per month and a custom CCaaS solution with pricing based on specific organizational needs, with a free trial available to explore the platform. Users can request a detailed analysis of the Sprinklr Service price.

Common users of Sprinklr Service include CPG (consumer packaged goods), financial services, government, retail, technology, telecommunications, and travel & hospitality across diverse industries.

Sprinklr Service provides support through 24/7 live representatives, an email/help desk, a knowledge base, and FAQs/forums.