Sprinklr Service

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Elevate your customer service with Sprinklr Service, a digital-first solution that unifies voice, digital, and social channels for seamless interactions.

Get Pricing play_circleWatch Demo

Product Overview

Sprinklr Service offers a customer service solution that prioritizes digital interactions, seamlessly combining voice, digital, and social media channels. The use of AI facilitates effortless, channel-agnostic communication. Though a few users have reported difficulties with tracking cases, the platform receives high marks for its user-friendly design and easy navigation, greatly improving the overall experience for users.

Product Details

What Is Sprinklr Service?

Sprinklr Service is an innovative, cloud-based platform powered by artificial intelligence that brings together customer inquiries from various channels, including voice, digital, and social media. This unified approach ensures that support is both consistent and efficient. As a full-fledged CCaaS solution, it has the potential to cut contact center expenses by as much as 33%. With AI-driven automation, Sprinklr enhances processes, boosts agent efficiency, guarantees customer satisfaction at every interaction point, fortifies operations for the future, and improves service delivery overall.

Sprinklr Service Pricing

The pricing structure for Sprinklr Service includes two options:

Self-serve customer service solution: $249 per seat per month
Custom CCaaS solution: Custom pricing available upon request

A free trial is offered to allow you to explore the platform before obtaining a detailed cost estimate tailored to your organization's requirements.

Please note that pricing may vary.

Sprinklr Service Integrations

This software supports a wide range of third-party integrations, such as:

Google Analytics
Haptik
MailChimp
Microsoft Dynamics 365
Power BI
Salesforce CRM
Slack
Twilio
WordPress
Sitecore

Schedule a complimentary demo of Sprinklr Service to discover more about its integration capabilities.

Who Is Sprinklr Service For?

This platform is tailored for organizations operating in a variety of sectors, including:

CPG
Financial services
Government
Retail
Technology
Telecommunications
Travel & hospitality

Is Sprinklr Service Right For You?

If you are looking to improve your customer service experience, cut costs, unify communication channels, enhance agent productivity, and maintain compliance, then Sprinklr Service is an excellent choice. Its AI-powered platform delivers deep insights, automation capabilities, and customization options, making it a robust solution for extensive customer service operations that aim to improve response times and elevate satisfaction levels.

If you still have questions about whether Sprinklr Service fits your needs, reach out to our team at info@softwareseekers.com for expert assistance.

Customer Service Software Features

cancel Analytics

check_circle Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

cancel Knowledge Base

cancel Sales Tracking

check_circle SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

check_circle CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

cancel Canned Responses

cancel Customer Profile

cancel Customer Support

cancel Email Management

cancel Order Management

cancel Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

cancel Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

check_circle Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

check_circle Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

check_circle Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

cancel Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

cancel Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

check_circle Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

cancel Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkThe search function helps prevent duplicate posts by suggesting similar threads

checkFlexible administrator control

checkProvides modern research and journey facilitation tools

checkOffers a visually appealing design

Cons

closeCustomization options are restricted

closeThe reporting tool lacks a user-friendly interface

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Sprinklr Service.

Frequently Asked Questions

Yes, Sprinklr Service provides API access.

Sprinklr Service supports English, German, French, Spanish, Portuguese, Japanese and Korean.

Yes, Sprinklr Service offers a mobile app for iOS and Android devices.

The software supports various third-party integrations, including Google Analytics, Microsoft Dynamics 365, Power BI, Salesforce CRM, Slack, Twilio, Haptik, MailChimp, WordPress, and Sitecore.

The Sprinklr Service cost structure offers two solutions: a self-serve customer service solution at $249 per seat per month and a custom CCaaS solution with pricing based on specific organizational needs, with a free trial available to explore the platform. Users can request a detailed analysis of the Sprinklr Service price.

Common users of Sprinklr Service include CPG (consumer packaged goods), financial services, government, retail, technology, telecommunications, and travel & hospitality across diverse industries.

Sprinklr Service provides support through 24/7 live representatives, an email/help desk, a knowledge base, and FAQs/forums.

Still deciding on Sprinklr Service?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Sprinklr Service

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality