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SteadyPoint

SteadyPoint utilizes your Office 365 setup to provide a reliable and compliant ticketing system. While its functionalities are integrated with the Microsoft eco...

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SteadyPoint utilizes your Office 365 setup to provide a reliable and compliant ticketing system. While its functionalities are integrated with the Microsoft eco...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SteadyPoint utilizes your Office 365 setup to provide a reliable and compliant ticketing system. While its functionalities are integrated with the Microsoft ecosystem, this architecture ensures flawless interoperability with SharePoint and Teams. Furthermore, its capacity to maintain data within your tenant and streamline workflows delivers unparalleled security and operational effectiveness.

Product Details

What Is SteadyPoint?

SteadyPoint serves as an all-encompassing help desk solution, designed to enhance support procedures directly within SharePoint and Office 365. This software allows organizations to capture tickets through email, handle assets, and automate workflows without stepping outside their preferred Microsoft environment. By centralizing all requests and leveraging an integrated knowledge base, companies can notably decrease their response times. This makes SteadyPoint particularly advantageous for addressing internal IT and HR inquiries, effectively tackling the issue of fragmented communication channels.

SteadyPoint Pricing

The pricing structure for SteadyPoint includes the following options:

  • Free: $0/month (Available for five users)

  • Basic: $75/month (Unlimited agents/users)

  • Professional: $159/month (Unlimited agents/users)

  • Premium: Custom quote

In addition to a 30-day free trial, you can also request a tailored SteadyPoint pricing quote for your organization.

Please note that pricing is subject to change.

SteadyPoint Integrations

This software is compatible with various platforms, including:

  • Microsoft Teams

  • Microsoft SharePoint

  • Outlook

  • ClickSend

Consider watching a free demo of SteadyPoint to explore its integration capabilities.

Who Is SteadyPoint For?

SteadyPoint is well-suited for organizations of all sizes that utilize Microsoft 365 and require a secure, customizable, and ITIL-compliant helpdesk within Office 365.

Is SteadyPoint Right For You?

If you are looking for a secure customer service solution that resides within the Microsoft ecosystem, SteadyPoint is an excellent option. Its key feature is the retention of all data within your Office 365 tenant, ensuring top-notch privacy and compliance. The software is scalable and accommodates unlimited agents and users, making it ideal for both small teams and larger enterprises. With ITIL-compliant workflows and smooth integration with Teams, SteadyPoint provides a strong framework for effective support management.

If you still have questions about SteadyPoint, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Enables automated ticket creation from incoming emails
  • ✔ Includes built-in knowledge base for self-service
  • ✔ Comes with highly customizable forms and field types

Cons

  • ✘ Its storage capacity depends on SharePoint limits
  • ✘ An on-premise server deployment option could be beneficial

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, SteadyPoint offers an API.

SteadyPoint is primarily available in English.

The typical users of SteadyPoint features are all types of organizations using Microsoft 365 that need a secure, customizable, ITIL-compliant helpdesk within Office 365.

SteadyPoint software integrates with various third-party platforms, such as Microsoft Teams, Microsoft SharePoint, Outlook, and ClickSend.

The SteadyPoint price ranges across the following plans: Free at $0/month (free for five users), Basic at $75/month (unlimited agents/users), Professional at $159/month (unlimited agents/users), and custom-quote Premium. Request a personalized SteadyPoint pricing quote for your business.

No, SteadyPoint does not offer a standalone mobile app.

SteadyPoint provides support through form submission, email, community support, FAQs, and documentation.