SteadyPoint

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Discover SteadyPoint, the secure ticketing solution that enhances your Office 365 experience with seamless compatibility and unmatched data protection.

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Product Overview

SteadyPoint utilizes your Office 365 setup to provide a reliable and compliant ticketing system. While its functionalities are integrated with the Microsoft ecosystem, this architecture ensures flawless interoperability with SharePoint and Teams. Furthermore, its capacity to maintain data within your tenant and streamline workflows delivers unparalleled security and operational effectiveness.

Product Details

What Is SteadyPoint?

SteadyPoint serves as an all-encompassing help desk solution, designed to enhance support procedures directly within SharePoint and Office 365. This software allows organizations to capture tickets through email, handle assets, and automate workflows without stepping outside their preferred Microsoft environment. By centralizing all requests and leveraging an integrated knowledge base, companies can notably decrease their response times. This makes SteadyPoint particularly advantageous for addressing internal IT and HR inquiries, effectively tackling the issue of fragmented communication channels.

SteadyPoint Pricing

The pricing structure for SteadyPoint includes the following options:

Free: $0/month (Available for five users)
Basic: $75/month (Unlimited agents/users)
Professional: $159/month (Unlimited agents/users)
Premium: Custom quote

In addition to a 30-day free trial, you can also request a tailored SteadyPoint pricing quote for your organization.

Please note that pricing is subject to change.

SteadyPoint Integrations

This software is compatible with various platforms, including:

Microsoft Teams
Microsoft SharePoint
Outlook
ClickSend

Consider watching a free demo of SteadyPoint to explore its integration capabilities.

Who Is SteadyPoint For?

SteadyPoint is well-suited for organizations of all sizes that utilize Microsoft 365 and require a secure, customizable, and ITIL-compliant helpdesk within Office 365.

Is SteadyPoint Right For You?

If you are looking for a secure customer service solution that resides within the Microsoft ecosystem, SteadyPoint is an excellent option. Its key feature is the retention of all data within your Office 365 tenant, ensuring top-notch privacy and compliance. The software is scalable and accommodates unlimited agents and users, making it ideal for both small teams and larger enterprises. With ITIL-compliant workflows and smooth integration with Teams, SteadyPoint provides a strong framework for effective support management.

If you still have questions about SteadyPoint, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkEnables automated ticket creation from incoming emails

checkIncludes built-in knowledge base for self-service

checkComes with highly customizable forms and field types

Cons

closeIts storage capacity depends on SharePoint limits

closeAn on-premise server deployment option could be beneficial

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Frequently Asked Questions

Yes, SteadyPoint offers an API.

SteadyPoint is primarily available in English.

The typical users of SteadyPoint features are all types of organizations using Microsoft 365 that need a secure, customizable, ITIL-compliant helpdesk within Office 365.

SteadyPoint software integrates with various third-party platforms, such as Microsoft Teams, Microsoft SharePoint, Outlook, and ClickSend.

The SteadyPoint price ranges across the following plans: Free at $0/month (free for five users), Basic at $75/month (unlimited agents/users), Professional at $159/month (unlimited agents/users), and custom-quote Premium. Request a personalized SteadyPoint pricing quote for your business.

No, SteadyPoint does not offer a standalone mobile app.

SteadyPoint provides support through form submission, email, community support, FAQs, and documentation.

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