Stonly

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Enhance your customer service with Stonly's interactive guides and self-serve knowledge, simplifying workflows and resolving issues faster.

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Product Overview

Stonly provides engaging guides and self-service resources designed to assist customer service teams in addressing issues more swiftly. While creating branching tours may necessitate some familiarity with the editor, its user-friendly, step-by-step authoring process and embeddable widget enhance the consistency of support. Overall, it effectively streamlines intricate customer assistance workflows.

Product Details

What Is Stonly?

Stonly serves as a comprehensive platform for customer service knowledge, allowing both support teams and users to craft and access interactive guides, walkthroughs, and informative articles. The platform's step-by-step guides and dynamic tours are designed to decrease ticket volume while assisting users through troubleshooting processes. An embeddable widget provides contextual support exactly when users need it. Additionally, built-in authoring tools empower non-technical teams to create and maintain precise, task-focused support content.

Stonly Pricing

The software is available under the following pricing plans:

Small Business: Custom pricing
Enterprise: Custom pricing

A 14-day free trial is also offered with the Small Business plan.

Request a tailored Stonly pricing quote for your organization today.

Please note: Pricing is subject to change.

Stonly Integrations

The platform seamlessly integrates with various third-party applications and systems, including:

Zendesk Suite
Salesforce
Freshworks
ServiceNow

Schedule a complimentary Stonly demo to explore the integration options available.

Who Is Stonly For?

Stonly caters to a diverse array of industries and sectors, such as:

Contact centers
Insurance
Marketplaces
Financial services
Retail

Is Stonly Right For You?

If your team faces challenges with high ticket volumes, inconsistent responses from agents, or users who lean towards self-service options, Stonly could be the answer. The platform’s interactive branching guides and embeddable widget provide contextual assistance and help standardize troubleshooting efforts. Its no-code authoring tool empowers non-technical teams, while compliance with GDPR, HIPAA, and SOC 2 makes it suitable for industries that are heavily regulated.

If you’re still uncertain whether Stonly is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkHelps resolve complex customer issues much faster

checkShows analytics to improve guide performance

checkProvides accurate answers with AI support

Cons

closeDocumentation gaps may hinder user workflows

closeFeature compatibility can vary across categories

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Frequently Asked Questions

No, Stonly does not offer a mobile app.

The software offers two plans—Small Business and Enterprise—both with custom pricing. A 14-day free trial is available for the Small Business plan. Contact us to request a personalized Stonly cost quote based on your institution's requirements.

The software supports multiple languages, including English and French.

Yes, Stonly offers an API.

The platform integrates with several third-party applications and systems, including Zendesk, Salesforce, Freshworks, and ServiceNow.

Stonly is well-suited for a wide range of industries and sectors, including contact centers, insurance, marketplaces, financial services, and retail.

The platform provides support via ticket submission, chat, and help center.

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