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Stonly

Stonly provides engaging guides and self-service resources designed to assist customer service teams in addressing issues more swiftly. While creating branching...

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Stonly provides engaging guides and self-service resources designed to assist customer service teams in addressing issues more swiftly. While creating branching...

Watch Demo Get Pricing
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Product Overview

Stonly provides engaging guides and self-service resources designed to assist customer service teams in addressing issues more swiftly. While creating branching tours may necessitate some familiarity with the editor, its user-friendly, step-by-step authoring process and embeddable widget enhance the consistency of support. Overall, it effectively streamlines intricate customer assistance workflows.

Product Details

What Is Stonly?

Stonly serves as a comprehensive platform for customer service knowledge, allowing both support teams and users to craft and access interactive guides, walkthroughs, and informative articles. The platform's step-by-step guides and dynamic tours are designed to decrease ticket volume while assisting users through troubleshooting processes. An embeddable widget provides contextual support exactly when users need it. Additionally, built-in authoring tools empower non-technical teams to create and maintain precise, task-focused support content.

Stonly Pricing

The software is available under the following pricing plans:

  • Small Business: Custom pricing

  • Enterprise: Custom pricing

A 14-day free trial is also offered with the Small Business plan.

Request a tailored Stonly pricing quote for your organization today.

Please note: Pricing is subject to change.

Stonly Integrations

The platform seamlessly integrates with various third-party applications and systems, including:

  • Zendesk Suite

  • Salesforce

  • Freshworks

  • ServiceNow

Schedule a complimentary Stonly demo to explore the integration options available.

Who Is Stonly For?

Stonly caters to a diverse array of industries and sectors, such as:

  • Contact centers

  • Insurance

  • Marketplaces

  • Financial services

  • Retail

Is Stonly Right For You?

If your team faces challenges with high ticket volumes, inconsistent responses from agents, or users who lean towards self-service options, Stonly could be the answer. The platform’s interactive branching guides and embeddable widget provide contextual assistance and help standardize troubleshooting efforts. Its no-code authoring tool empowers non-technical teams, while compliance with GDPR, HIPAA, and SOC 2 makes it suitable for industries that are heavily regulated.

If you’re still uncertain whether Stonly is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Helps resolve complex customer issues much faster
  • ✔ Shows analytics to improve guide performance
  • ✔ Provides accurate answers with AI support

Cons

  • ✘ Documentation gaps may hinder user workflows
  • ✘ Feature compatibility can vary across categories

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Stonly does not offer a mobile app.

The software offers two plans—Small Business and Enterprise—both with custom pricing. A 14-day free trial is available for the Small Business plan. Contact us to request a personalized Stonly cost quote based on your institution's requirements.

The software supports multiple languages, including English and French.

Yes, Stonly offers an API.

The platform integrates with several third-party applications and systems, including Zendesk, Salesforce, Freshworks, and ServiceNow.

Stonly is well-suited for a wide range of industries and sectors, including contact centers, insurance, marketplaces, financial services, and retail.

The platform provides support via ticket submission, chat, and help center.