Sunrise ITSM

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform your IT workflows with Sunrise ITSM—streamline processes, automate tasks, and enhance service delivery for greater efficiency and control.

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Product Overview

Sunrise ITSM provides an adaptable IT service management solution designed to assist organizations in optimizing their IT processes, automating support functions, and enhancing service delivery. Though the numerous customization features might necessitate thoughtful configuration, its automation tools, self-service portal, and analytical functions position it as a powerful option for IT teams aiming for greater efficiency and oversight.

Product Details

What Is Sunrise ITSM?

Sunrise ITSM is an Enterprise Service Management platform that aligns with ITIL v4, crafted to streamline and automate support functions for organizations ranging from mid-sized to large enterprises. It incorporates the Solvyr AI engine, which enhances the speed of incident resolution. Additionally, its innovative codeless process builder allows teams to create tailored workflows without incurring technical debt. This solution is particularly suited for intricate, regulated settings, as it removes manual obstacles and guarantees consistent, high-quality service across IT, HR, and MSP operations.

Sunrise ITSM Pricing

The pricing for Sunrise ITSM begins at £40.00 per user each month. Reach out today to receive a customized price estimate for your organization!

Please note: The pricing information has been obtained from third-party sources and may change.

Sunrise ITSM Integrations

This software offers integration capabilities with various systems and platforms, including:

Slack software
Mailchimp software
Microsoft Teams
Jira software
DocuSign

Check out the demo of Sunrise ITSM to discover more about its integration features.

Who Is Sunrise ITSM For?

Sunrise ITSM caters to a diverse array of industries and sectors, such as:

Public sector
Healthcare
Education
Service providers
Financial services

Is Sunrise ITSM Right For You?

This platform is an excellent fit for organizations looking for enterprise-level scalability and robust governance, especially within the UK public sector. It is trusted by notable entities like the NHS, Plymouth University, and ANS Group. The platform provides hosting that meets ISO 27001 standards and boasts Cyber Essentials Plus certification for enhanced security. With its SDI-accredited reporting and a highly customizable workflow engine, teams can adhere to compliance requirements while effectively expanding service desk operations. This makes it a reliable option for complex, regulated environments.

If you still have questions about whether Sunrise ITSM is right for you, feel free to get in touch with us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkHighly customizable with over 30 modules

checkSelf-service portal boosts end-user autonomy, reducing ticket load

checkService catalogue enables standardized service requests and chargeback tracking

Cons

closeLarge icons make the interface feel visually outdated

closeBuilt-in reports could be more comprehensive

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Frequently Asked Questions

Sunrise ITSM integrates seamlessly with various platforms, including Microsoft Teams, Slack, Jira, DocuSign, and Mailchimp.

Sunrise ITSM features are used by IT teams, service desk staff, HR departments, managed service providers, and organizations in the public sector.

Sunrise ITSM offers support via telephone, email, self-service portal, and access to user guides and instructional videos.

Yes, Sunrise ITSM offers a dedicated mobile app.

Yes, Sunrise ITSM offers an API.

Sunrise ITSM software primarily supports English.

Pricing for Sunrise ITSM starts at £40/user/month. Get a detailed Sunrise ITSM cost breakdown to make an informed decision.

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