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Support Genie

Support Genie is a customer support solution that utilizes Augmented Reality (AR) technology to enhance both remote troubleshooting and self-service capabilitie...

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Support Genie is a customer support solution that utilizes Augmented Reality (AR) technology to enhance both remote troubleshooting and self-service capabilitie...

Watch Demo Get Pricing
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Product Overview

Support Genie is a customer support solution that utilizes Augmented Reality (AR) technology to enhance both remote troubleshooting and self-service capabilities. While its sophisticated AR functionalities might necessitate some initial training to ensure effective use, the software significantly boosts first-call resolution rates. Additionally, it offers live video support along with AR manuals to assist with intricate problems.

Product Details

What Is Support Genie?

Support Genie is an innovative customer support tool powered by AI, utilizing Augmented Reality (AR) and live video to enhance service delivery. This solution allows support agents to remotely view what customers see via their mobile device cameras. With the help of AR annotations, 3D markers, and virtual instructions, agents can guide customers effectively. This visual methodology simplifies intricate problem-solving, significantly minimizes the need for expensive on-site visits, and enables customers to swiftly resolve issues through self-service options.

Support Genie Pricing

The pricing for Support Genie is customized based on a quote that reflects the size of the organization and the features required. Interested parties are invited to request a tailored cost plan for Support Genie.

Support Genie Integrations

This software offers integration capabilities with various systems and platforms, including Zendesk. To understand more about how it integrates, be sure to check out the Support Genie demo.

Who Is Support Genie For?

Support Genie caters to a diverse array of industries, such as:

  • Manufacturing and field service

  • Electronics and consumer goods

  • Telecommunications

  • Automotive

  • Healthcare technology

  • Equipment manufacturers

Is Support Genie Right For You?

If your organization frequently encounters intricate product installations, technical troubleshooting, or remote field service needs, Support Genie could be an excellent choice. Its prominent feature is the advanced Augmented Reality remote assistance that offers a visual and real-time approach to issue resolution, often eliminating the need for lengthy phone calls. By opting for Support Genie, businesses can notably reduce service costs by decreasing truck rolls while enhancing customer satisfaction through quicker and more intuitive support experiences.

Still uncertain whether Support Genie is the right solution for you? Reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Significantly reduces field service costs and the need for on-site dispatches by facilitating remote visual resolution
  • ✔ Improves customer experience and satisfaction by providing faster, more intuitive, and visual support
  • ✔ Increases first-call resolution rates by allowing agents to precisely guide customers using AR annotations

Cons

  • ✘ Performance can be slow under peak hours
  • ✘ Extensive capabilities may initially overwhelm users

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Support Genie provides support via email and phone.

Typical users of Support Genie are companies in industries like manufacturing, electronics, telecommunications, and field service that require visual, remote troubleshooting for complex products. The end-users are their support agents, technicians, and the customers they assist.

Support Genie doesn’t have a standalone app, but customers use mobile devices (iOS/Android) to share their camera for the AR experience via ARKit and ARCore.

Support Genie is confirmed to integrate with Zendesk.

Support Genie pricing is customized and quote-based, depending on factors like features and scale; prospective customers can request a personalized Support Genie price quote.

Support Genie primarily supports English.

Yes, Support Genie provides an AR Genie SDK to integrate AR remote assistance into other software.