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Support.com

Support.com offers a cloud-driven solution for remote technical assistance, merging professional help, step-by-step DIY resources, and analytics to swiftly addr...

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Support.com offers a cloud-driven solution for remote technical assistance, merging professional help, step-by-step DIY resources, and analytics to swiftly addr...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Support.com offers a cloud-driven solution for remote technical assistance, merging professional help, step-by-step DIY resources, and analytics to swiftly address issues. This service minimizes downtime and streamlines the management of devices. While the speed of support can differ depending on the situation, its diverse access channels generally enable most users to receive prompt solutions.

Product Details

What Is Support.com?

Support.com is a cloud-based platform that provides remote technical assistance and a suite of services tailored for both individuals and businesses seeking expert support with technology-related challenges. It integrates remote help, self-guided tools, 24/7 multi-channel support, and proprietary cloud infrastructure to address a variety of device and system issues.

The software includes features such as remote device support, guided self-service paths, analytics, and CRM integration, all aimed at helping users effectively and confidently resolve technical difficulties. With Support.com, users can swiftly obtain solutions for device setup, connectivity, performance, and other concerns without the need for in-person visits.

Support.com Pricing

Pricing for Support.com utilizes a custom-quote approach based on the unique needs of each organization, including user count and deployment specifications. To receive a tailored quote for your business, you can request one directly.

Note: Pricing may change over time.

Support.com Integrations

The vendor has not provided information on any third-party integrations available for this software. For more insights into its features and potential compatibility, consider requesting a demo of Support.com.

Who Is Support.com For?

The software caters to a diverse array of industries and sectors, such as:

  • Consumer electronics

  • Small business services

  • IT services

  • Telecommunications

  • Healthcare technology

  • Education technology

  • Home automation

Is Support.com Right For You?

If you are in search of a reliable remote tech support solution that assists in resolving device and digital issues without requiring onsite visits, Support.com is an excellent choice. It specializes in providing on-demand technical support to both consumers and small businesses, effectively minimizing frustration and downtime through expert help. Common challenges like setup difficulties and ongoing software issues are addressed swiftly and effectively.

The privacy practices of Support.com comply with essential data protection regulations such as GDPR (for EU data protection) and CCPA (California privacy laws), showcasing a commitment to secure data management and compliance when applicable.

If you're still uncertain whether Support.com meets your needs, reach out to our customer support team at info@softwareseekers.com for assistance in making the right decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✔ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Accelerates problem resolution for all devices
  • ✔ Empowers users with interactive DIY guides
  • ✔ Reduces downtime for home and business users

Cons

  • ✘ May require internet connection for remote support
  • ✘ Support documentation may not cover all scenarios

Price

Professional

Custom

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Ratings

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Ratings Distribution

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Support.com pricing follows a custom-quote model. Request a custom Support.com price quotation.

Support.com supports the English language.

Support.com serves a wide range of industries, including consumer electronics, small business services, IT services, telecommunications, healthcare technology, education technology, and home automation.

Support.com provides support via phone.

No third-party integrations are listed.

No, Support.com does not provide API access.

No, Support.com does not have a mobile app.