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SupportLogic

SupportLogic serves as a comprehensive customer service solution, utilizing ambient AI agents to highlight sentiment, identify escalation risks, and suggest opt...

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SupportLogic serves as a comprehensive customer service solution, utilizing ambient AI agents to highlight sentiment, identify escalation risks, and suggest opt...

Watch Demo Get Pricing
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Product Overview

SupportLogic serves as a comprehensive customer service solution, utilizing ambient AI agents to highlight sentiment, identify escalation risks, and suggest optimal next steps. This functionality aims to minimize backlog and curb churn. Although the platform provides somewhat limited intuitive guidance, it enhances survey methodologies, escalation handling, and quality assurance through real-time insights.

Product Details

What Is SupportLogic?

SupportLogic is an advanced customer service platform hosted in the cloud. It features a ‘Cognitive AI Cloud’ that processes support data, identifies subtle customer signals, and retains contextual memory throughout interactions and across various channels. This platform operates ambient AI agents such as ‘Escalation’, ‘Sentiment’, ‘Knowledge’, ‘Prioritization’, ‘Voice’, ‘Coaching’, ‘Language’, ‘Summarization,’ and ‘Account Health’. These agents help in identifying risks, providing suggestions for responses, and automating routing and coaching processes. Additionally, it centralizes the extraction of signals, issues real-time alerts, and enables precise knowledge retrieval, allowing support teams to focus on high-priority cases, minimize escalations, and respond more efficiently.

SupportLogic Pricing

The pricing structure for SupportLogic is tailored to fit specific business needs:

  • Core SX Plan

  • Resolve SX Plan

Obtain a personalized quote for SupportLogic that aligns with your business requirements and budget.

Please note: Pricing is subject to change.

SupportLogic Integrations

SupportLogic seamlessly integrates with a variety of applications, including:

  • Salesforce

  • Zendesk Suite

  • ServiceNow

  • Freshdesk software

  • Jira software

  • Intercom

  • Microsoft Dynamics

Schedule a complimentary demo of SupportLogic to learn more about integration options.

Who Is SupportLogic For?

This platform is ideal for the following professionals:

  • Customer success teams

  • Sales teams

  • Telecom teams

Is SupportLogic Right For You?

SupportLogic is designed for organizations looking to transition from reactive ticket handling to proactive support operations. By leveraging AI, it identifies issues before they escalate. The software assesses sentiment and escalation risks, provides accurate answers from knowledge bases, prioritizes backlogs, and automates both routing and coaching. This approach enhances service quality while decreasing resolution times.

If you're still uncertain whether SupportLogic suits your needs, reach out to our customer support at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Predicts escalations before they occur
  • ✔ Extracts nuanced signals across multiple systems of record
  • ✔ Maintains contextual memory across interactions and channels
  • ✔ Enables multilingual translation, summarization, and voice analytics

Cons

  • ✘ It may require some improvements in its reporting features
  • ✘ The platform may offer limited advanced data analysis features

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, SupportLogic does not offer a mobile app.

SupportLogic software supports multiple languages including English and more.

The vendor offers customized pricing plans according to different business needs. It offers a Core SX Plan and a Resolve SX Plan. Both these plans offer customized pricing. Get a customized SupportLogic cost breakdown for your business today.

Yes, SupportLogic does offer an API.

The typical users of SupportLogic include professionals like customer success teams, sales teams, and telecom teams.

SupportLogic software integrates with a wide range of apps, including Salesforce, Zendesk Suite, ServiceNow, Freshdesk software, Jira software, Intercom, Microsoft Dynamics, and more.

SupportLogic offers support through email and form submission.