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SupportSystem

SupportSystem serves as a dependable and user-friendly customer service solution that enables businesses to efficiently handle, systematize, and store their sup...

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SupportSystem serves as a dependable and user-friendly customer service solution that enables businesses to efficiently handle, systematize, and store their sup...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SupportSystem serves as a dependable and user-friendly customer service solution that enables businesses to efficiently handle, systematize, and store their support inquiries. Although its traditional interface might necessitate some training for optimal software utilization when compared to contemporary "chat-first" applications, it provides exceptional reliability and a tried-and-true ticketing framework.

Product Details

What Is SupportSystem?

SupportSystem acts as a centralized platform aimed at connecting customer inquiries with effective resolutions. It equips support teams with a cohesive interface that organizes emails, web forms, and phone calls into manageable tickets. By implementing its "SLA (Service Level Agreement) Plans," managers can guarantee that every request is addressed promptly by establishing closely monitored response timelines. This software effectively tackles the issue of messy shared inboxes, ensuring that each customer interaction is recorded, allocated to the appropriate expert, and resolved swiftly without any redundant efforts.

SupportSystem Pricing

The pricing structure for SupportSystem includes the following options:

  • Basic: $12/agent/month

  • Standard: $16/agent/month

  • Premium: $24/agent/month

Request a customized SupportSystem pricing quote tailored for your business today!

Please note: Prices are subject to change.

SupportSystem Integrations

The vendor has not provided specific details regarding third-party integrations. Schedule a demo of SupportSystem to delve deeper into the software's capabilities.

Who Is SupportSystem For?

SupportSystem is well-suited for a diverse array of industries and sectors, including:

  • Small to Medium-sized Enterprises (SMEs)

  • IT Managed Service Providers (MSPs)

  • Educational institutions and universities

  • Government agencies and non-profits

  • E-commerce and retail support teams

  • Internal HR and facilities departments

Is SupportSystem Right For You?

SupportSystem is the ideal solution for organizations seeking the advantages of osTicket without the complications of self-hosting and server upkeep. One of its key features is the "Ticket Filter" engine, which enables users to automate various actions—like routing, assigning, or sending automated responses—based on any ticket criteria. Endorsed by thousands of users worldwide, SupportSystem effectively addresses issues related to manual ticket management and accountability. It allows your team to concentrate on finding solutions while the platform manages routing and tracking in the background.

If you still have questions about SupportSystem's features, feel free to reach out to us at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Managed hosting eliminates the technical burden of server maintenance
  • ✔ Fully customizable ticket fields and help patterns to fit any business
  • ✔ Powerful automation through ticket filters and SLA alerts

Cons

  • ✘ User interface may feel dated compared to newer SaaS competitors
  • ✘ Advanced customization may require technical knowledge of its API

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

SupportSystem software supports multiple languages.

No, SupportSystem does not offer a dedicated mobile app.

SupportSystem price starts with Basic plan at $12/agent/month, Standard at $16/agent/month and Premium at $24/agent/month. Get a detailed SupportSystem cost breakdown tailored to your specific requirements.

SupportSystem features are used by customer support agents, IT help desk staff, and department managers looking for structured request tracking.

The vendor has not listed any available third-party integrations for this software.

SupportSystem offers support via email, blogs, phone number and contact form.

Yes, SupportSystem offers an API.