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Surbo

Surbo serves as an advanced chatbot platform powered by machine learning, designed to streamline customer interactions for international brands. It provides sup...

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Surbo serves as an advanced chatbot platform powered by machine learning, designed to streamline customer interactions for international brands. It provides sup...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Surbo serves as an advanced chatbot platform powered by machine learning, designed to streamline customer interactions for international brands. It provides support in multiple languages and can connect seamlessly across different channels, although the initial configuration may demand some effort. This platform aids in handling frequently asked questions, engaging users, and enhancing commerce through smart bots.

Product Details

What Is Surbo?

Surbo, created by ValueFirst, is a sophisticated Conversational CX Platform that utilizes machine learning to develop smart chatbots for various brands. This platform empowers businesses to streamline their everyday customer interactions across a multitude of platforms and scenarios, including commerce, marketing, and customer service centers. The software allows bots to engage with users in a manner that feels natural and human-like. With its support for multiple languages and the capability to transfer intricate inquiries to a live agent, Surbo guarantees a seamless and high-quality customer experience.

Surbo Pricing

The pricing for Surbo is typically tailored according to factors such as conversation volume, channels, and specific features.

Prospective users are encouraged to obtain a customized cost estimate for Surbo by visiting the official website or reaching out to the sales team directly.

Surbo Integrations

This software is compatible with various systems and platforms, including:

  • WhatsApp

  • Telegram

  • MS Teams

  • Skype

  • Slack

To explore more about its integration capabilities, watch the Surbo demo.

Who Is Surbo For?

The Surbo software is well-suited for numerous industries, such as:

  • Commerce

  • Contact centers

  • Marketing

Is Surbo Right For You?

If your organization needs a powerful, AI-driven solution to enhance conversational customer experiences across various channels, then Surbo could be an ideal choice. Its key feature lies in the trained machine learning bots capable of managing complex, multi-lingual dialogues while also facilitating commerce and lead generation. This platform is particularly designed for large enterprises and global brands aiming to automate their daily communications. By integrating with platforms like WhatsApp, Messenger, and Slack, Surbo ensures you never miss an opportunity to effectively connect with your customers.

If you're still uncertain whether Surbo is the best option for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Machine learning-driven intelligence for human-like conversations
  • ✔ Extensive multi-channel integration (WhatsApp, Slack, Messenger, etc.)
  • ✔ Supports end-to-end conversational commerce

Cons

  • ✘ Might require initial training for better software adoption

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Surbo primarily supports English and provides a multilingual chatbot for other languages.

Surbo, a product of ValueFirst, provides support via email, phone, and contact forms.

Yes, Surbo provides API access for custom integrations and advanced automation workflows.

Typical users are global brands and large enterprises across various sectors, including commerce, customer contact centers, and marketing teams, seeking to automate high-volume customer interactions.

Surbo does not currently offer a standalone mobile app but is accessible via integrated messaging platforms.

Surbo integrates with numerous popular platforms, including WhatsApp, Facebook Messenger, Twitter, WeChat, Line, Telegram, MS Teams, Skype, and Slack, ensuring widespread coverage for conversational CX.

Surbo offers custom pricing plans tailored to the specific needs of large enterprises, based on factors like conversation volume, channels, and feature requirements. Get a personalized Surbo price quote.