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Surfly

Surfly offers a cutting-edge co-browsing solution that enhances customer interactions, turning them into a smooth and collaborative experience, which helps in r...

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Surfly offers a cutting-edge co-browsing solution that enhances customer interactions, turning them into a smooth and collaborative experience, which helps in r...

Watch Demo Get Pricing
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Product Overview

Surfly offers a cutting-edge co-browsing solution that enhances customer interactions, turning them into a smooth and collaborative experience, which helps in resolving issues more quickly. Although some newcomers may find the interface a bit challenging at first, its remarkable ease of deployment and essential security measures, including element masking, make it highly regarded.

Product Details

What Is Surfly?

Surfly is an advanced collaboration platform that operates directly in your browser. It is crafted to boost digital customer interactions for both mid-market and enterprise-level companies. By removing the barriers associated with traditional screen sharing, it enables agents and users to explore the web together in real time. This feature is particularly helpful for resolving complicated issues such as completing forms or conducting technical troubleshooting, all without the need for downloads. This comprehensive functionality speeds up sales processes and significantly enhances the rates of first-call resolutions, minimizing customer frustration while equipping agents to provide proactive assistance.

Surfly Pricing

The starting price for Surfly is $31 per user each month. For a tailored pricing estimate specific to your business, please request a personalized quote.

Note: The pricing information has been obtained from third-party sources and may change.

Surfly Integrations

This software offers integration capabilities with various platforms, including:

  • Salesforce

  • Zendesk

  • NICE CXOne

  • Cisco

Experience a free demo of Surfly to discover more about its integration features.

Who Is Surfly For?

Surfly caters to a diverse array of industries, such as:

  • Finance

  • Insurance

  • E-commerce

  • Education

Is Surfly Right For You?

If your organization manages intricate, regulated digital transactions that require robust security and seamless support, Surfly is an excellent choice. Its universal co-browsing feature along with its native security masking functionalities comply with strict SOC and ISO 27001 standards, making it particularly suitable for sectors like financial services and healthcare. Additionally, its compatibility with prominent contact center platforms facilitates quick agent onboarding and swift returns on investment for enterprise customer experience projects, demonstrating its dependability and user-friendly nature.

If you still have questions regarding Surfly, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Enables live collaboration on any website instantly
  • ✔ Reduces communication frustration and saves significant time
  • ✔ Offers smooth screen sharing and co-browsing features

Cons

  • ✘ Many options may make integration with other services tricky
  • ✘ Limited white-label and customization in certain areas

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Surfly does not have a mobile app.

The Surfly price starts at $31/user/month. Request a personalized Surfly pricing quote for your business.

Surfly is available in over 20 languages, including English.

Yes, Surfly offers an API.

Surfly offers support through FAQs, documentation, phone, email, and contact form.

The software supports integration with multiple platforms, such as Salesforce, Zendesk, NICE CXOne, and Cisco.

Typical users include industries like finance, insurance, e-commerce, and education.