Surfly

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform customer interactions with Surfly's co-browsing technology for seamless collaboration and faster issue resolution. Experience ease and security today!

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Product Overview

Surfly offers a cutting-edge co-browsing solution that enhances customer interactions, turning them into a smooth and collaborative experience, which helps in resolving issues more quickly. Although some newcomers may find the interface a bit challenging at first, its remarkable ease of deployment and essential security measures, including element masking, make it highly regarded.

Product Details

What Is Surfly?

Surfly is an advanced collaboration platform that operates directly in your browser. It is crafted to boost digital customer interactions for both mid-market and enterprise-level companies. By removing the barriers associated with traditional screen sharing, it enables agents and users to explore the web together in real time. This feature is particularly helpful for resolving complicated issues such as completing forms or conducting technical troubleshooting, all without the need for downloads. This comprehensive functionality speeds up sales processes and significantly enhances the rates of first-call resolutions, minimizing customer frustration while equipping agents to provide proactive assistance.

Surfly Pricing

The starting price for Surfly is $31 per user each month. For a tailored pricing estimate specific to your business, please request a personalized quote.

Note: The pricing information has been obtained from third-party sources and may change.

Surfly Integrations

This software offers integration capabilities with various platforms, including:

Salesforce
Zendesk
NICE CXOne
Cisco

Experience a free demo of Surfly to discover more about its integration features.

Who Is Surfly For?

Surfly caters to a diverse array of industries, such as:

Finance
Insurance
E-commerce
Education

Is Surfly Right For You?

If your organization manages intricate, regulated digital transactions that require robust security and seamless support, Surfly is an excellent choice. Its universal co-browsing feature along with its native security masking functionalities comply with strict SOC and ISO 27001 standards, making it particularly suitable for sectors like financial services and healthcare. Additionally, its compatibility with prominent contact center platforms facilitates quick agent onboarding and swift returns on investment for enterprise customer experience projects, demonstrating its dependability and user-friendly nature.

If you still have questions regarding Surfly, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkEnables live collaboration on any website instantly

checkReduces communication frustration and saves significant time

checkOffers smooth screen sharing and co-browsing features

Cons

closeMany options may make integration with other services tricky

closeLimited white-label and customization in certain areas

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Frequently Asked Questions

No, Surfly does not have a mobile app.

The Surfly price starts at $31/user/month. Request a personalized Surfly pricing quote for your business.

Surfly is available in over 20 languages, including English.

Yes, Surfly offers an API.

Surfly offers support through FAQs, documentation, phone, email, and contact form.

The software supports integration with multiple platforms, such as Salesforce, Zendesk, NICE CXOne, and Cisco.

Typical users include industries like finance, insurance, e-commerce, and education.

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