Take Control

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Take Control enables quick remote support for your team, solving incidents without site visits. Streamline resolutions with fast connections and secure tools.

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Product Overview

Take Control is a remote assistance solution designed to enable your team to access customer devices swiftly, allowing for incident resolution without the need for on-site visits. While some users have noted occasional crashes of the endpoint agent, the platform is known for its rapid connections, robust encryption, and features such as file transfer and scripting. This tool is particularly beneficial for service desks and managed service providers (MSPs), as it enhances the efficiency of problem-solving.

Product Details

What Is Take Control?

Take Control is a cloud-based tool designed for remote access and support, developed by N-able. This software emphasizes secure remote troubleshooting and includes essential features tailored for IT service teams. It facilitates both attended help sessions and unattended access to managed devices across various operating systems including Windows, macOS, and Linux. You can initiate sessions from a unified technician console, utilize live chat for assistance during troubleshooting, and implement access controls like technician multi-factor authentication (MFA) and IP restrictions to enhance security against unauthorized access.

Take Control Pricing

The pricing for Take Control is customized based on the size and specific needs of organizations, starting at $19 per month. You can request a tailored cost estimate for Take Control.

Please note: This pricing information is obtained from third-party websites and may change over time.

Take Control Integrations

This software seamlessly integrates with various systems and platforms, including:

1Password software
Acronis
Automox
CrowdStrike
AWS CloudWatch

Watch the Take Control demo to explore more about its integration capabilities.

Who Is Take Control For?

Take Control is well-suited for a diverse array of industries and sectors, such as:

Managed service providers
IT help desks
Network security firms
Healthcare clinics
Legal practices
Retail IT teams
Field service teams

Is Take Control Right For You?

If your support team manages a high volume of tickets and requires quick remote solutions, Take Control could be an excellent choice. According to N-able, connections are typically established in less than eight seconds, allowing technicians to handle unlimited parallel sessions—ideal for triaging multiple users simultaneously. Additionally, branding options and post-session surveys contribute to a cohesive service experience. N-able has also received a Stevie Award for customer service in 2025. If your service desk workflow prioritizes quick connectivity and the ability to manage parallel sessions, Take Control may align perfectly with those needs.

If you’re still uncertain whether Take Control is the right solution for you, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkFast connections for on-demand support

checkReliable access with minimal outages

checkAffordable option for small teams

Cons

closeAgent may crash on endpoints

closeUAC prompts may block installs

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Frequently Asked Questions

Take Control pricing starting from $19/month depending on billing terms. Request a personalized Take Control price quote today.

The software supports English (US and UK), French, German, Italian, Portuguese, and Spanish.

Yes, Take Control offers APIs, including a REST API that uses API keys to control and secure access.

Yes, Take Control has native iOS and Android apps.

Take Control is ideal for managed service providers, IT help desks, network security firms, healthcare clinics, legal practices, retail IT teams, and field service teams.

Take control offers support via phone number and ticket submission.

The software supports integration with multiple systems and platforms, such as AWS CloudWatch, CrowdStrike, Automox, Acronis, and 1Password.

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