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Take Control

Take Control is a remote assistance solution designed to enable your team to access customer devices swiftly, allowing for incident resolution without the need...

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Take Control is a remote assistance solution designed to enable your team to access customer devices swiftly, allowing for incident resolution without the need...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Take Control is a remote assistance solution designed to enable your team to access customer devices swiftly, allowing for incident resolution without the need for on-site visits. While some users have noted occasional crashes of the endpoint agent, the platform is known for its rapid connections, robust encryption, and features such as file transfer and scripting. This tool is particularly beneficial for service desks and managed service providers (MSPs), as it enhances the efficiency of problem-solving.

Product Details

What Is Take Control?

Take Control is a cloud-based tool designed for remote access and support, developed by N-able. This software emphasizes secure remote troubleshooting and includes essential features tailored for IT service teams. It facilitates both attended help sessions and unattended access to managed devices across various operating systems including Windows, macOS, and Linux. You can initiate sessions from a unified technician console, utilize live chat for assistance during troubleshooting, and implement access controls like technician multi-factor authentication (MFA) and IP restrictions to enhance security against unauthorized access.

Take Control Pricing

The pricing for Take Control is customized based on the size and specific needs of organizations, starting at $19 per month. You can request a tailored cost estimate for Take Control.

Please note: This pricing information is obtained from third-party websites and may change over time.

Take Control Integrations

This software seamlessly integrates with various systems and platforms, including:

  • 1Password software

  • Acronis

  • Automox

  • CrowdStrike

  • AWS CloudWatch

Watch the Take Control demo to explore more about its integration capabilities.

Who Is Take Control For?

Take Control is well-suited for a diverse array of industries and sectors, such as:

  • Managed service providers

  • IT help desks

  • Network security firms

  • Healthcare clinics

  • Legal practices

  • Retail IT teams

  • Field service teams

Is Take Control Right For You?

If your support team manages a high volume of tickets and requires quick remote solutions, Take Control could be an excellent choice. According to N-able, connections are typically established in less than eight seconds, allowing technicians to handle unlimited parallel sessions—ideal for triaging multiple users simultaneously. Additionally, branding options and post-session surveys contribute to a cohesive service experience. N-able has also received a Stevie Award for customer service in 2025. If your service desk workflow prioritizes quick connectivity and the ability to manage parallel sessions, Take Control may align perfectly with those needs.

If you’re still uncertain whether Take Control is the right solution for you, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Fast connections for on-demand support
  • ✔ Reliable access with minimal outages
  • ✔ Affordable option for small teams

Cons

  • ✘ Agent may crash on endpoints
  • ✘ UAC prompts may block installs

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Take Control pricing starting from $19/month depending on billing terms. Request a personalized Take Control price quote today.

The software supports English (US and UK), French, German, Italian, Portuguese, and Spanish.

Yes, Take Control offers APIs, including a REST API that uses API keys to control and secure access.

Yes, Take Control has native iOS and Android apps.

Take Control is ideal for managed service providers, IT help desks, network security firms, healthcare clinics, legal practices, retail IT teams, and field service teams.

Take control offers support via phone number and ticket submission.

The software supports integration with multiple systems and platforms, such as AWS CloudWatch, CrowdStrike, Automox, Acronis, and 1Password.