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Talkwalker

Talkwalker provides immediate social listening and media analysis for over 2,500 brands. Utilizing Blue Silk AI, it examines text, images, videos, and audio acr...

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Talkwalker provides immediate social listening and media analysis for over 2,500 brands. Utilizing Blue Silk AI, it examines text, images, videos, and audio acr...

Watch Demo Get Pricing
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Product Overview

Talkwalker provides immediate social listening and media analysis for over 2,500 brands. Utilizing Blue Silk AI, it examines text, images, videos, and audio across various languages. While its premium pricing is aimed at medium to large businesses, this commitment ensures unparalleled coverage, precise insights, and swift GenAI summaries of essential consumer trends.

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Product Details

What Is Talkwalker?

Talkwalker serves as a robust platform for Consumer Intelligence and Social Listening, specifically tailored for large organizations. It merges external data sources such as social media, news articles, blogs, and reviews with internal customer insights from surveys and support tickets, creating a unified source of information. The platform's standout feature is its Blue Silk™ AI technology, which facilitates precise sentiment analysis, automates conversation clustering, and enables competitive benchmarking. This empowers teams in PR, Marketing, and Customer Experience to base their decisions on solid data.

Talkwalker Pricing

Talkwalker offers three distinct plans, each available at a custom price:

  • Listen

  • Analyze

  • Business

Get in touch to receive a tailored price quote for your organization today!

Please note that pricing may vary.

Talkwalker Integrations

Talkwalker integrates seamlessly with various software solutions, including:

  • Tableau software

  • Qlik Sense

  • Adverity

  • LexisNexis

  • Twitter / X

  • Otto

Request a complimentary Talkwalker demo to discover more about its integration capabilities.

Who Is Talkwalker For?

This platform is perfect for professionals such as:

  • Brands and enterprises

  • Marketing teams

  • PR and communications experts

  • Consumer insights teams

  • Social media and content strategists

  • Competitive intelligence groups

Is Talkwalker Right For You?

If your organization requires extensive data coverage and top-tier AI accuracy to remain competitive on a global scale, then Talkwalker is an excellent choice. With one of the most extensive datasets in the industry—supporting multiple languages, visual/image recognition, and unsampled data access such as X/Twitter Firehose—you'll never overlook an important mention. Its Generative AI features quickly summarize complex datasets, enabling teams to swiftly transition from insights to actions, safeguarding your reputation while fostering effective strategies across different departments.

If you still have questions about whether Talkwalker is the right fit for you, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Unsampled data is provided for social media networks
  • ✔ Proprietary Blue Silk™ AI for visual/video recognition and summarization
  • ✔ Robust competitive benchmarking and PR crisis monitoring

Cons

  • ✘ API integration requires technical staff for implementation
  • ✘ Support responsiveness may vary across scenarios

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It integrates with Tableau, Qlik, Adverity, LexisNexis, Twitter/X, and Otto.

Yes Talkwalker software offers an API.

Talkwalker is primarily in English.

Talkwalker offers three pricing plans—Listen, Analyze, and Business—each with custom pricing, and you can request a personalized Talkwalker cost quote.

Yes, Talkwalker offers a mobile app.

Talkwalker is designed for brands and enterprises, marketing teams, PR and communications professionals, consumer-insights teams, social media/content strategists, and competitive intelligence teams.

The Customer Success team, technical specialists, and support team provide training, query configuration, and dashboard setup to help you identify actionable insights and business opportunities.