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TechSee

TechSee is an advanced visual assistance platform driven by artificial intelligence. It enables support agents to view precisely what customers observe, signifi...

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TechSee is an advanced visual assistance platform driven by artificial intelligence. It enables support agents to view precisely what customers observe, signifi...

Watch Demo Get Pricing
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Product Overview

TechSee is an advanced visual assistance platform driven by artificial intelligence. It enables support agents to view precisely what customers observe, significantly improving the accuracy and efficiency of troubleshooting. Although real-time visualization may extend session lengths in busy settings, its user-friendly interface and compatibility across various devices facilitate smoother support experiences. This results in quicker, more effective customer interactions, leading to greater overall satisfaction.

Product Details

What Is TechSee?

TechSee is a cloud-based solution for visual customer support and remote assistance that leverages Artificial Intelligence (AI) and computer vision to analyze live video and assist with troubleshooting. Designed for support teams, field service operations, and contact centers, it enables agents to visually identify and resolve customer issues without needing to make onsite visits. Its key features encompass real-time video support, augmented reality guidance, and automated visual workflows that help to decrease resolution times and lower operational expenses. This platform enhances customer engagement while allowing teams to tackle complex technical challenges more effectively.

TechSee Pricing

The pricing structure for TechSee is tailored specifically to the unique requirements and usage levels of each organization, reflecting its advanced visual support capabilities.

Request a personalized price quote for TechSee tailored to your business today!

Note: Pricing is subject to modification.

TechSee Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • ServiceNow agile development

  • Salesforce

  • Zendesk suite

  • Oracle service

  • SAP

Watch the TechSee demo to discover more about its integration options.

Who Is TechSee For?

TechSee is suitable for an extensive array of industries and sectors, such as:

  • Insurance

  • Retail

  • Manufacturing

  • Telecommunication

  • Home security

Is TechSee Right For You?

If you're looking for ways to minimize technician dispatches, reduce operational costs, and enhance support resolution rates, TechSee’s AI-driven visual customer support platform provides real-time remote assistance and AR overlays that improve traditional support channels. It is trusted by well-known global brands like Evergreen, Vodafone, Brinks Home, and Whirlpool. Built for scalability across contact centers and field service teams, it offers enterprise-grade performance, robust security, and valuable insights. Noteworthy achievements include Pella Corporation utilizing automated visual guidance powered by TechSee and Cochlear™ receiving the Silver Stevie Award in collaboration with TechSee.

If you remain uncertain whether TechSee is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Augmented reality features enable step-by-step instructions that make complex tasks easier for customers to follow
  • ✔ Enhances the customer experience by giving a hands-on approach as if the agent is physically present
  • ✔ Captures visual insights that help resolve issues more efficiently, reducing miscommunication and repeated calls

Cons

  • ✘ Session links may expire quickly, requiring repeated connection steps for extended troubleshooting
  • ✘ Occasional UI limitations, such as an outdated interface or lack of dark mode, can reduce ease of use

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, the software offers an API.

It supports the English language.

TechSee offers a ticket-based system and a knowledge base.

TechSee pricing is tailored to your organization’s specific needs, usage, and support requirements. Get a personalized TechSee quote and explore the best plan for your business.

Yes, TechSee mobile app is available on iOS and Android devices.

The platform integrates with various systems and platforms, including Salesforce, SAP, Oracle Service, Zendesk Suite, and ServiceNow Agile Development.

TechSee is well-suited for multiple industries, including retail, home security, insurance, telecommunication, and manufacturing.