Telia ACE

star star star star star 0.0 (0 reviews) | Customer Service Software · Automated Appointment Reminder

Streamline your customer interactions with Telia ACE, the reliable contact center solution that enhances omnichannel support and leverages AI-driven automation.

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Product Overview

Telia ACE offers a robust solution for managing contact center operations, enhancing the efficiency of omnichannel communication and incorporating AI-powered automation. Although the depth of reporting and configuration might be daunting for those without a technical background, its wide-ranging integration options and industry-leading dependability make it a worthwhile investment.

Product Details

What Is Telia ACE?

Telia ACE is a cloud-based platform that aims to consolidate various communication channels into a unified and coherent customer experience. This software provides powerful tools for managing voice, chat, email, and social media interactions, all while maintaining a centralized knowledge repository to break down data silos. With Telia ACE, businesses can effectively address intricate inquiries through intelligent automation, ensuring a smooth transition to human agents when expert assistance is necessary.

Telia ACE Pricing

The cost of Telia ACE falls within the range of $70 to $85 per agent. You can request a personalized pricing plan for Telia ACE tailored to your specific needs.

Note: Pricing information has been obtained from external sources and may vary.

Telia ACE Integrations

Telia ACE seamlessly integrates with various systems and platforms, including:

Calabrio WFM
Google Dialogflow
Boost.ai
BankID
Brilliant

Watch the Telia ACE demo to discover more about its integration capabilities.

Who Is Telia ACE For?

Telia ACE caters to a diverse array of industries and sectors, such as:

Banking and finance
Healthcare services
Energy and utilities
Retail and e-commerce
Public transportation
Municipal government
Insurance providers

Is Telia ACE Right For You?

As a leading solution in the Nordic market, Telia ACE stands out for its exceptional combination of cutting-edge technology and human interaction. The features of Telia ACE are particularly beneficial for organizations that demand high-security standards and robust system integrations. Its flexibility allows it to serve both small enterprises and large governmental bodies, making it an adaptable foundation for any digital customer strategy.

If you are still uncertain whether Telia ACE is the perfect match for your needs, please reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkOffers intelligent routing to connect customers with the most suitable agents

checkIncludes real-time monitoring, analytics, and reporting for contact center performance

checkProvides AI-assisted tools for agents to improve efficiency and response quality

checkEnables seamless handover between bots and live agents

Cons

closeAdvanced features may require initial training for teams to use effectively

closeEnterprise-focused capabilities may be more complex than small teams need

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Frequently Asked Questions

Yes, Telia ACE has a mobile app called ACE To Go, available for both Apple and Android devices.

Yes, Telia ACE offers extensive APIs

Telia ACE is suitable for a diverse range of industries and sectors, including banking and finance, healthcare services, energy and utilities, retail and e-commerce, public transportation, municipal government, and insurance providers. This makes it a versatile solution for organizations seeking efficient customer engagement and communication tools.

Telia ACE price starts at $70 per agent and can go up to $85 per agent. You can also request a custom Telia ACE cost plan tailored to their specific needs.

There is no information available about the support it offers.

Telia ACE supports integration with multiple systems and platforms, including Calabrio WFM, Google Dialogflow, Boost.ai, BankID, and Brilliant. These integrations allow businesses to streamline workflows, enhance communication, and improve overall efficiency across customer service and operational processes.

Telia ACE is primarily available in English.

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