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Telia ACE

Telia ACE offers a robust solution for managing contact center operations, enhancing the efficiency of omnichannel communication and incorporating AI-powered au...

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Telia ACE offers a robust solution for managing contact center operations, enhancing the efficiency of omnichannel communication and incorporating AI-powered au...

Watch Demo Get Pricing
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Product Overview

Telia ACE offers a robust solution for managing contact center operations, enhancing the efficiency of omnichannel communication and incorporating AI-powered automation. Although the depth of reporting and configuration might be daunting for those without a technical background, its wide-ranging integration options and industry-leading dependability make it a worthwhile investment.

Product Details

What Is Telia ACE?

Telia ACE is a cloud-based platform that aims to consolidate various communication channels into a unified and coherent customer experience. This software provides powerful tools for managing voice, chat, email, and social media interactions, all while maintaining a centralized knowledge repository to break down data silos. With Telia ACE, businesses can effectively address intricate inquiries through intelligent automation, ensuring a smooth transition to human agents when expert assistance is necessary.

Telia ACE Pricing

The cost of Telia ACE falls within the range of $70 to $85 per agent. You can request a personalized pricing plan for Telia ACE tailored to your specific needs.

Note: Pricing information has been obtained from external sources and may vary.

Telia ACE Integrations

Telia ACE seamlessly integrates with various systems and platforms, including:

  • Calabrio WFM

  • Google Dialogflow

  • Boost.ai

  • BankID

  • Brilliant

Watch the Telia ACE demo to discover more about its integration capabilities.

Who Is Telia ACE For?

Telia ACE caters to a diverse array of industries and sectors, such as:

  • Banking and finance

  • Healthcare services

  • Energy and utilities

  • Retail and e-commerce

  • Public transportation

  • Municipal government

  • Insurance providers

Is Telia ACE Right For You?

As a leading solution in the Nordic market, Telia ACE stands out for its exceptional combination of cutting-edge technology and human interaction. The features of Telia ACE are particularly beneficial for organizations that demand high-security standards and robust system integrations. Its flexibility allows it to serve both small enterprises and large governmental bodies, making it an adaptable foundation for any digital customer strategy.

If you are still uncertain whether Telia ACE is the perfect match for your needs, please reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers intelligent routing to connect customers with the most suitable agents
  • ✔ Includes real-time monitoring, analytics, and reporting for contact center performance
  • ✔ Provides AI-assisted tools for agents to improve efficiency and response quality
  • ✔ Enables seamless handover between bots and live agents

Cons

  • ✘ Advanced features may require initial training for teams to use effectively
  • ✘ Enterprise-focused capabilities may be more complex than small teams need

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Telia ACE has a mobile app called ACE To Go, available for both Apple and Android devices.

Yes, Telia ACE offers extensive APIs

Telia ACE is suitable for a diverse range of industries and sectors, including banking and finance, healthcare services, energy and utilities, retail and e-commerce, public transportation, municipal government, and insurance providers. This makes it a versatile solution for organizations seeking efficient customer engagement and communication tools.

Telia ACE price starts at $70 per agent and can go up to $85 per agent. You can also request a custom Telia ACE cost plan tailored to their specific needs.

There is no information available about the support it offers.

Telia ACE supports integration with multiple systems and platforms, including Calabrio WFM, Google Dialogflow, Boost.ai, BankID, and Brilliant. These integrations allow businesses to streamline workflows, enhance communication, and improve overall efficiency across customer service and operational processes.

Telia ACE is primarily available in English.