logo

Textline

Textline provides a simple SMS-based solution for customer support, enabling teams to handle and reply to inquiries with ease. Although some initial configurati...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Textline provides a simple SMS-based solution for customer support, enabling teams to handle and reply to inquiries with ease. Although some initial configurati...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Textline provides a simple SMS-based solution for customer support, enabling teams to handle and reply to inquiries with ease. Although some initial configuration is necessary for team workflows, its user-friendly design and key integrations position it as a dependable resource for improving customer interactions.

Product Snapshot

Main Snapshot
Snapshot 1 Snapshot 2 Snapshot 3

Product Details

What Is Textline?

Overview

Textline is a cloud-based platform tailored for customer service, specifically aimed at sectors that depend on swift and effective communication with customers, such as retail and logistics. This software empowers organizations to handle SMS interactions, allowing teams to respond to customer queries promptly and enhance their response times. By consolidating text communications, Textline simplifies tasks like customer support and appointment management, addressing issues like slow replies, disorganized communication, and gaps in customer follow-up.

Textline Pricing

The software is available in four pricing tiers:

  • Limited: $20 per agent per month

  • Standard: $30 per agent per month

  • Pro: $50 per agent per month

  • Enterprise: custom pricing available

The cost of Textline may vary based on the type of organization and specific requirements. Users can obtain pricing details for the plan that best fits their needs.

Note: Prices may change.

Textline Integrations

Textline integrates smoothly with a variety of business applications, including:

  • Salesforce

  • Zendesk Support

  • Slack

  • Talkdesk

  • Aircall

  • Zapier

  • HubSpot

  • Pipedrive

Consider watching a free demo of Textline to discover more about its integration capabilities.

Who Is Textline For?

This software caters to businesses of all sizes across numerous sectors, including:

  • Financial services

  • Marketing and advertising

  • Entertainment

  • Education management

  • Sports

  • Agriculture

  • Non-profit organization management

Is Textline Right For You?

Keenly recognized for boosting customer satisfaction and enhancing team productivity, Textline offers a straightforward and reliable option in the realm of customer messaging software. The platform promotes collaboration and teamwork, is scalable, secure, and adheres to SOC 2 compliance standards.

If you're still uncertain whether Textline meets your needs, reach out to our customer support team at info@softwareseekers.com for assistance in making an informed decision.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Excellent customer support, ensuring timely assistance
  • ✔ Helpful reporting tools to simplify communications
  • ✔ Promotes stronger team collaboration

Cons

  • ✘ Some CRM integration limitations
  • ✘ Requires third-party tools for advanced features

Price

Professional

Get Pricing

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Textline.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Textline offers an API.

Textline supports English.

Textline integrates with Zendesk Support, Slack, Salesforce, HubSpot, and many more.

Yes, Textline has a mobile app.

Textline price starts at $20/agent/month for the Limited plan, $30/agent/month for the Standard plan, and $50/agent/month for the Pro plan. Users can also get pricing for a tailormade plan.

The typical users of Textline are those in the sports, farming, and sports management industries.

Textline offers chat, email, helpdesk, and Knowledge Base.