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TIKTING

TIKTING transforms the way enterprises deliver services by integrating Helpdesk, Asset, and Change Management into a cohesive platform that simplifies intricate...

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TIKTING transforms the way enterprises deliver services by integrating Helpdesk, Asset, and Change Management into a cohesive platform that simplifies intricate...

Watch Demo Get Pricing
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Product Overview

TIKTING transforms the way enterprises deliver services by integrating Helpdesk, Asset, and Change Management into a cohesive platform that simplifies intricate IT processes. Its automation features expedite the resolution of incidents and enhance the management of assets. While there may be some lag during busy periods, TIKTING continues to bolster operational security and minimize downtime for major corporations and government entities.

Product Details

What Is TIKTING?

TIKTING is a comprehensive enterprise service management tool that can be deployed in the cloud, on-premises, or through a hybrid approach. This flexibility allows organizations to choose the deployment method that best suits their needs. The software features integrated ticketing, asset management, and change management capabilities, enabling teams to efficiently manage service requests. By centralizing workflows, TIKTING enhances response times and boosts operational visibility for expanding businesses. Its organized modules help companies maintain consistent support processes and better oversee their daily service operations.

TIKTING Pricing

TIKTING provides personalized pricing options designed to meet the unique requirements of each organization, ensuring that businesses only pay for what they need. Reach out today to request a customized pricing plan for your organization!

TIKTING Integrations

The software seamlessly connects with various external communication platforms, allowing users to create tickets directly from emails, phone calls, social media interactions, web forms, and live chat sessions. Schedule a demo of TIKTING to delve into these integrations further.

Who Is TIKTING For?

TIKTING software caters to a diverse array of industries and sectors, such as:

  • Universities

  • Corporates

  • Government institutions

  • Hospitals

  • Banks

  • Various industries

Is TIKTING Right For You?

If you represent a large enterprise or a government agency, TIKTING serves as a secure and scalable platform designed to consolidate all your services. It addresses the challenges of service silos and uneven delivery by providing an all-in-one ITIL compliant solution.

A key feature is the integrated Change Management system, which employs multiple Change Advisory Boards (CABs) to reduce critical outages. With security bolstered by Microsoft Active Directory integration and a reliable global customer base, TIKTING enhances business productivity.

Still unsure if TIKTING suits your needs? Feel free to reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Fast ticket creation improves technician workload balance
  • ✔ Scheduled reports offer consistent performance visibility
  • ✔ Assignable tasks strengthen collaboration and task clarity

Cons

  • ✘ Support responsiveness may vary across scenarios
  • ✘ Documentation gaps may hinder smooth workflows

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, TIKTING offers an API.

TIKTING offers support through a support portal.

Yes, TIKTING offers mobile apps for both iOS and Android platforms.

TIKTING pricing is customized according to each business’s needs. Get in touch for a personalized TIKTING cost estimate.

TIKTING features make it ideal for organizations across universities, corporates, government institutions, hospitals, banks, and industries seeking streamlined service management.

The software is available in English.

The software integrates with external communication channels, allowing users to create tickets from emails, phone calls, social media, web forms, and live chats.