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Tracey

Tracey consolidates shipping information from various carriers, providing users with real-time tracking, predictions powered by artificial intelligence, and ben...

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Tracey consolidates shipping information from various carriers, providing users with real-time tracking, predictions powered by artificial intelligence, and ben...

Watch Demo Get Pricing
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Product Overview

Tracey consolidates shipping information from various carriers, providing users with real-time tracking, predictions powered by artificial intelligence, and benchmarks for performance. Although the software's interface might appear somewhat outdated and is in need of enhancements, its organized insights and automated notifications assist teams in enhancing delivery dependability and significantly lowering customer inquiries.

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Product Details

What Is Tracey?

Tracey is an innovative platform that harnesses cloud technology to provide shipping intelligence for e-commerce retailers, third-party logistics (3PL) providers, and businesses that rely heavily on logistics. This software boasts a variety of features including benchmarking carrier performance, real-time monitoring of parcels, AI-powered delivery forecasts, and automated communication with customers. By consolidating and standardizing tracking information from various carriers, it enhances operational visibility for teams.

With Tracey, users can minimize delivery challenges, optimize the selection of carriers, and elevate the customer experience through insightful analytics and proactive shipping data.

Tracey Pricing

The starting price for Tracey is €399 per month. For a tailored quote specific to your business needs, please request a custom cost estimate.

Note: The pricing information has been obtained from third-party sources and may vary.

Tracey Integrations

This software seamlessly integrates with several third-party applications, including:

  • Zendesk suite

  • DHL

  • Sendcloud

  • Trengo

  • Picqer

To explore its features and potential compatibility further, consider requesting a demo of Tracey.

Who Is Tracey For?

The Tracey platform caters to a diverse array of industries and sectors, such as:

  • E-commerce

  • Retail

  • Third-party logistics

  • Supply chain management

  • Warehousing

  • Courier and delivery services

  • Online marketplaces

Is Tracey Right For You?

If you are in search of a shipping intelligence tool that transforms complicated carrier data into straightforward, actionable insights, then Tracey could be the ideal solution for your logistics team. It addresses fundamental shipping challenges such as erratic delivery performance and insufficient visibility, providing you with clarity and control over your operations.

In terms of compliance, Tracey works with Sendcloud to adhere to data privacy and protection laws. Specifically, Sendcloud meets the requirements set by the General Data Protection Regulation (GDPR).

The platform is hosted in the cloud on enterprise-level infrastructure, ensuring strong data security while also allowing you to scale according to your shipping needs.

If you're still uncertain whether Tracey is the right fit for you, feel free to reach out to our customer support team at info@softwareseekers.com. They will assist you in making an informed choice.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
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✘ welding and merging
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✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
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✘ real time communication
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✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
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✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
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✘ knowledge base self service
✘ multi factor authentication
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✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
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✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
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✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
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✘ collaboration and communication
✘ content and document management
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✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
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✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides unified shipping data across all carriers
  • ✔ Enables informed carrier selection based on performance
  • ✔ Detects delivery anomalies before they impact customers

Cons

  • ✘ May require initial setup and configuration effort
  • ✘ Dependent on carrier data accuracy for insights

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Tracey does not have a mobile app.

Tracey supports the English language.

The software integrates with Zendesk suite, DHL, Sendcloud, Trengo, and Picqer.

Yes, Tracey provides API access.

Tracey serves e-commerce, retail, third-party logistics, supply chain, warehousing, courier and delivery services, and online marketplaces.

Tracey provides support via contact form.

Tracey pricing starts at €399/month. Request a custom Tracey price quotation.