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Tracey

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Streamline your shipping process with Tracey, featuring real-time tracking, AI predictions, and performance insights to boost reliability and reduce inquiries.

Product Overview

Tracey consolidates shipping information from various carriers, providing users with real-time tracking, predictions powered by artificial intelligence, and benchmarks for performance. Although the software's interface might appear somewhat outdated and is in need of enhancements, its organized insights and automated notifications assist teams in enhancing delivery dependability and significantly lowering customer inquiries.

Product Details
Customer Service Software Features
cancel Analytics
cancel Live Chat
cancel Workflows
cancel API Access
cancel Mobile CRM
cancel Purchasing
cancel Cloud-Based
cancel Node Editing
cancel Self-Service
cancel Phone support
cancel Web Filtering
cancel Call Recording
cancel Call Scripting
cancel Contact Center
cancel Issue Tracking
Pros & Cons
Pros
checkProvides unified shipping data across all carriers
checkEnables informed carrier selection based on performance
checkDetects delivery anomalies before they impact customers
Cons
closeMay require initial setup and configuration effort
closeDependent on carrier data accuracy for insights
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Frequently Asked Questions
No, Tracey does not have a mobile app.
Tracey supports the English language.
The software integrates with Zendesk suite, DHL, Sendcloud, Trengo, and Picqer.
Yes, Tracey provides API access.
Tracey serves e-commerce, retail, third-party logistics, supply chain, warehousing, courier and delivery services, and online marketplaces.
Tracey provides support via contact form.
Tracey pricing starts at €399/month. Request a custom Tracey price quotation.
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