logo

Track-It!

Track-It! serves as a unified IT Help Desk and Customer Ticketing Management System, effectively combining asset tracking with departmental operations. Although...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Track-It! serves as a unified IT Help Desk and Customer Ticketing Management System, effectively combining asset tracking with departmental operations. Although...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Track-It! serves as a unified IT Help Desk and Customer Ticketing Management System, effectively combining asset tracking with departmental operations. Although a few users mention that the user interface could use enhancements, the flawless integration with Active Directory and its all-encompassing Inventory Module for managing assets greatly outweigh this drawback.

Product Details

What Is Track-It!?

Track-It! is a comprehensive IT management solution crafted to serve as the heart of a company’s IT activities, particularly suited for small to medium-sized enterprises. It transcends basic help desk functionality by offering a robust collection of integrated modules, including ‘IT Asset Management’, ‘Knowledge Management’, and ‘Change Management’. This software plays a vital role in enhancing user satisfaction and boosting technician productivity by automating ticket generation and providing cohesive solutions that expedite the resolution of IT issues.

Track-It! Pricing

The pricing structure for Track-It! includes:

  • Basic: $995/feature

Request a customized pricing quote for Track-It! tailored to your business needs today!

Please note: Pricing is subject to change.

Track-It! Integrations

The provider has not disclosed specifics regarding third-party integrations available for this software. Schedule a demo of Track-It! to gain deeper insights into its capabilities.

Who Is Track-It! For?

Track-It! is well-suited for various types of organizations, including:

  • IT support teams

  • Facilities management

  • Human resources departments

  • Small Businesses (SMBs)

  • Mid-size businesses

  • Freelancers

  • Non-profits

Is Track-It! Right For You?

If your IT department needs a powerful, self-hosted solution that effectively integrates issue tracking with asset management, then Track-It! could be an ideal choice. One of its standout features is the Inventory Module, which facilitates workstation discovery and auditing to automatically gather thorough hardware, software, and configuration information. By seamlessly integrating this data with the help desk functions, the software guarantees that technicians have all essential details at their fingertips to resolve issues swiftly, enhancing productivity while ensuring precise license compliance without manual data input.

If you still have questions about the features of Track-It!, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Excellent for logging and tracking help desk tickets
  • ✔ Integrated inventory and asset management
  • ✔ High level of customization and editing options

Cons

  • ✘ Initial training and guidance might be required for new users
  • ✘ Its user interface can be improved for user ease

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Track-It!.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Track-It! price starts with Basic plan for $995/feature. Get a detailed Track-It! cost breakdown tailored to your specific requirements.

The vendor has not provided details about third-party integrations for this software.

Track-It! software primarily supports English.

Track-It! features are used by IT teams, HR, and facilities departments in small to mid-sized businesses (SMBs).

Yes, Track-It! does offer a dedicated mobile app.

Yes, Track-It! offers an API.

Track-It! offers 24/7 support via a live representative, a detailed online knowledge base, and formal video setup tutorials.