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Trengo

Trengo brings together customer communications by merging various channels into one centralized inbox, allowing teams to enhance their response efficiency. Whil...

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Trengo brings together customer communications by merging various channels into one centralized inbox, allowing teams to enhance their response efficiency. Whil...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Trengo brings together customer communications by merging various channels into one centralized inbox, allowing teams to enhance their response efficiency. While the initial configuration may need some technical support, its automation features and AI-driven tools facilitate smooth workflows. Trengo proves to be a great asset for companies looking to handle interactions across multiple channels effectively.

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Product Details

What Is Trengo?

Overview

Trengo serves as a cloud-driven customer communication platform tailored for businesses that manage significant customer interactions across multiple channels. This tool provides an efficient way to unify messages from various sources such as WhatsApp, email, social media, and live chat into a single organized inbox. It facilitates better collaboration among teams and accelerates response times. By addressing common workflow issues like fragmented communication, slow replies, and coordination hurdles, Trengo enhances the effectiveness of customer service teams and organizations.

Trengo Pricing

The pricing structure for Trengo includes four distinct plans:

  • Essentials: $133/month

  • Boost: $196/month

  • Pro: $329/month

  • Enterprise: custom quote available

The cost of Trengo can vary based on the selected billing method as well as the size and specific needs of your teams. Therefore, it is advisable to request a comprehensive review of its options to choose the most appropriate plan.

Note: Pricing may change over time.

Trengo Integrations

This platform seamlessly integrates with an array of business applications, including:

  • Shopify

  • BigCommerce

  • Pipedrive

  • Salesforce

  • HubSpot

  • Lightspeed

  • WooCommerce

You can watch a free demo of Trengo to explore more about its integration capabilities.

Who Is Trengo For?

This software is suitable for businesses of any size across a variety of sectors, such as:

  • Financial services

  • Restaurants and hospitality

  • Travel and leisure

  • Automotive

  • Energy and utilities

  • Retail and ecommerce

Is Trengo Right For You?

If you're seeking a dependable solution to centralize your multichannel communications and enhance team collaboration, Trengo could be an excellent fit. With its automation features and data intelligence tools, it fosters effective customer engagement, enabling businesses to respond more swiftly and leverage data for improvements in service quality. This software scales alongside your organization, ensuring high security and compliance with PCI-DSS standards. Hundreds of companies, including BAS World, Betersport, and Billink, utilize Trengo for its collaborative features and integrated multichannel inbox.

If you're still uncertain about whether Trengo is the right choice for you, feel free to reach out to our knowledgeable support team at info@softwareseekers.com for expert guidance in making an informed decision for your business.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers omnichannel support
  • ✔ Provides seamless AI-enabled bots
  • ✔ Multilanguage support for diverse demographics
  • ✔ Facilitates teamwork with useful collaboration tools
  • ✔ Helpful and timely customer support

Cons

  • ✘ Limited reporting feature
  • ✘ A few users suggest that customization options could be improved
  • ✘ Occasional glitches reported in some software reviews

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Trengo provides an API.

Trengo supports English, Dutch, Spanish, German, French, Italian, and Arabic languages.

Trengo integrates with Shopify, Salesforce, HubSpot, Pipedrive, and several others.

Yes, Trengo has a mobile app for iOS and Android devices.

The Trengo price starts at $133/month for the Essentials plan, $196/month for the Boost plan, and $329/month for the Pro plan. The software also offers a custom quote Enterprise plan.

The typical users of Trengo are those in the retail, automotive, banking, e-commerce, hospitality, and energy industries.

Trengo offers support through chat, email, phone, video tutorials, and a knowledge base.