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trueAct

The trueAct software offers an extensive suite for automating customer service, utilizing artificial intelligence to boost efficiency and speed up resolution ti...

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The trueAct software offers an extensive suite for automating customer service, utilizing artificial intelligence to boost efficiency and speed up resolution ti...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The trueAct software offers an extensive suite for automating customer service, utilizing artificial intelligence to boost efficiency and speed up resolution times across various platforms. While the mobile application has limited features, its powerful automation functions ensure exceptional operational management. In summary, the strategic advantages of trueAct position it as an attractive option for scaling services on a large scale.

Product Details

What Is trueAct?

trueAct is a cutting-edge suite designed for managing customer service (CSM) in intricate, high-demand environments. This platform provides versatile deployment options, including SaaS, private cloud, or secure on-site infrastructure, with a strong emphasis on data privacy. It enhances workflows through an automation module that facilitates end-to-end processes across various departments and features an advanced REST API to maintain smooth data synchronization and consistency throughout the enterprise.

trueAct Pricing

The pricing for trueAct is tailored to fit the specific requirements of each organization. To obtain a customized quote for your business, please request a personal trueAct pricing estimate.

trueAct Integrations

Details regarding integrations are currently not provided by the vendor. To explore its features and potential compatibility, consider requesting a demo of trueAct.

Who Is trueAct For?

trueAct is well-suited for several sectors, including:

  • Real estate

  • Financial services

  • Public sector

  • Transportation

Is trueAct Right For You?

trueAct stands out as the ideal option for advanced service organizations that prioritize compliance, data protection, and scalability. Its modular structure and flexibility for both on-premise and cloud deployments, supported by the developer's ISO/IEC 27001:2022 certification, offer exceptional confidence in managing sensitive information. For businesses with high transaction volumes that require robust AI and robotic automation to enhance speed and efficiency, trueAct provides tangible improvements in operations.

If you still have questions about trueAct, feel free to reach out to our support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy-to-use and well-organized interface that reduces screen switching
  • ✔ Automatically identifies customer profiles using interaction history
  • ✔ Improves team productivity and speeds up issue resolution

Cons

  • ✘ No mobile app or iPhone support
  • ✘ Live chat functionality could improve usability

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The trueAct price is customized according to the needs of the organization. Request a personalized trueAct pricing quote for your business.

trueAct is primarily available in English.

Yes, trueAct offers an API.

Information about integrations is currently unspecified by the vendor.

Typical users include industries like real estate, financial services, public sector, and transportation.

trueAct offers support through email and contact form.

No, trueAct does not have a mobile app.