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TrueEngage

TrueEngage provides organizations with a solution to oversee incoming customer interactions through various digital channels. It utilizes customizable engagemen...

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TrueEngage provides organizations with a solution to oversee incoming customer interactions through various digital channels. It utilizes customizable engagemen...

Watch Demo Get Pricing
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Product Overview

TrueEngage provides organizations with a solution to oversee incoming customer interactions through various digital channels. It utilizes customizable engagement widgets that facilitate voice, messaging, video, and callbacks. Although tailored for Genesys Cloud CX settings, the platform ensures uniform communication and enhances lead acquisition. This tool is particularly beneficial for mid-sized to enterprise-level teams that manage substantial interaction volumes.

Product Details

What Is TrueEngage?

TrueEngage serves as a comprehensive customer engagement platform designed to unify digital interactions and funnel them directly into Genesys Cloud CX. Businesses can utilize this platform to implement voice, messaging, video, callback, and form-based contact widgets on both websites and mobile applications. It enhances operational efficiency by boosting response times, ensuring consistent engagement, and streamlining the management of incoming interactions.

TrueEngage Pricing

The starting price for TrueEngage is $909 per month for the Starter plan. This plan offers 10,000 WebRTC Tokens, three Widgets, among other features. Additional pricing tiers include:

  • Starter Plus - $1,817/month

  • Essential - $1,817/month

  • Advanced - $2,726/month

  • Ultimate - $3,635/month

A one-month free trial is also on offer.

Alongside the standard subscription fees, businesses should factor in the following potential costs:

  • Implementation and Configuration: $1,500–$12,000, depending on the complexity of deployment, workflow design, and channel setup.

  • Data and Conversation Migration: $1,000–$10,000, based on the volume of historical data and any cleanup needed.

  • Administrator and Agent Training: $2,000–$10,000, varying with team size and training methods.

  • Premium Support or SLA Upgrades: Typically 10–30% more than base subscription costs.

Request a customized pricing quote for TrueEngage tailored to your business today!

Please note that pricing may change.

TrueEngage Integrations

This software allows integration with Google Analytics and various other platforms through its API. Check out the TrueEngage demo to see its integrations in action.

Who Is TrueEngage For?

TrueEngage is primarily crafted for organizations across a multitude of industries including:

  • Telecommunications

  • Financial services

  • Healthcare

  • Retail

  • E-commerce

Is TrueEngage Right For You?

If your business is in search of a robust omnichannel engagement solution that integrates seamlessly with Genesys Cloud CX, TrueEngage is an excellent choice. Its customizable widgets, callback features, and digital messaging capabilities facilitate efficient management of customer queries and lead interactions at scale.

This platform is especially advantageous for mid-sized to large organizations that value consistent communication with customers and centralized management of interactions.

If you're still uncertain whether TrueEngage meets your needs, reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
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✘ contact center
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✘ knowledge base
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✘ automated responses and chatbots
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Pros

  • ✔ Strong omnichannel engagement tools
  • ✔ Effective callback functionality
  • ✔ Flexible widget customization

Cons

  • ✘ Genesys Cloud dependency
  • ✘ Limited standalone analytics

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, it offers an API.

TrueEngage software is primarily available in English.

TrueEngage does not provide a standalone mobile app, but its widgets are compatible with mobile web and applications.

The vendor multiple plans, including Starter ($909/month), Starter Plus ($1,817/month), Essential ($1,817/month), Advanced ($2726/month), and Ultimate ($3,635/month). In addition to base subscription fees, organizations should budget for implementation and configuration ($1,500–$12,000), data migration ($1,000–$10,000), training ($2,000–$10,000), and integrations such as CRM, SSO, or APIs ($2,000–$15,000+). Premium support or SLA upgrades may add an additional 10–30% to subscription costs. Get in touch for a tailored TrueEngage cost estimate.

Typical users who benefit from TrueEngage features include organizations across various industries and sectors, such as retail, e-commerce, financial services, and telecommunications.

TrueEngage provides customer support through live chat.

TrueEngage integrates primarily with Google Analytics and other apps.