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TrustYou

TrustYou transforms the hospitality industry by consolidating guest feedback, automating replies, and delivering insights backed by data to facilitate better de...

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TrustYou transforms the hospitality industry by consolidating guest feedback, automating replies, and delivering insights backed by data to facilitate better de...

Watch Demo Get Pricing
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Product Overview

TrustYou transforms the hospitality industry by consolidating guest feedback, automating replies, and delivering insights backed by data to facilitate better decision-making. Its artificial intelligence features simplify communication and elevate service standards. While customer support response times may fluctuate during busy periods, the platform's cohesive features ensure it remains a reliable option for overseeing guest interactions on a larger scale.

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Product Details

What Is TrustYou?

TrustYou is an innovative cloud-based AI platform tailored for the hospitality sector, catering to hotels, resorts, and various accommodation providers. This software encompasses features such as a Customer Experience Platform (CXP), Customer Data Platform (CDP), AI Agents, and tools for reputation management. TrustYou consolidates guest feedback, compiles and examines data, and automates interactions with guests.

It enables hospitality businesses to boost guest satisfaction, optimize operations, enhance their online reputation, and make informed decisions based on data across their properties. With its AI-enhanced insights and automation capabilities, TrustYou delivers a holistic approach to managing the entire guest experience.

TrustYou Pricing

The pricing structure for TrustYou includes the following plans:

  • CXP:

    • Lite - Starting at $75.00/property/month

    • Essential - Starting at $130.00/property/month

    • Professional - Starting at $180.00/property/month

  • CDP:

    • One - Starting at $350.00/property/month

  • AI Agents:

    • Booking - Starting at $190.00/property/month

    • Guest - Starting at $190.00/property/month

    • Staff - Starting at $190.00/property/month

  • DMO: Custom pricing available

For a tailored quote regarding TrustYou's costs for your business, please request one.

Please note that pricing may vary.

TrustYou Integrations

This software seamlessly integrates with various third-party applications, including:

  • Apaleo

  • Hotelkit

  • Mailchimp software

  • Cendyn CRM

  • Guestline

  • Infor LN

  • Mews

To learn more about its features and possible integrations, request a demo of TrustYou.

Who Is TrustYou For?

The TrustYou platform caters to a diverse array of industries and sectors, such as:

  • Hotels

  • Resorts

  • Vacation rentals

  • Serviced apartments

  • Hospitality groups

  • Boutique lodging

  • Travel operators

Is TrustYou Right For You?

If you are in search of a hospitality management solution that provides a comprehensive view of guest feedback and data while ensuring compliance, then TrustYou might be the right fit for you. For those operating hotels or lodging businesses that face challenges with fragmented guest feedback, inconsistent data, or compliance issues, TrustYou presents a cohesive, AI-driven solution tailored to address these concerns.

The platform adheres to major privacy regulations, including the General Data Protection Regulation (GDPR), guaranteeing the secure management of personal information.

Regarding security and scalability, TrustYou employs encryption, role-based access control, and robust infrastructure designed for high availability to effectively scale across different properties and locations.

If you're still uncertain whether TrustYou is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance in making an informed decision.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
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✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
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✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Helps teams manage guest feedback efficiently
  • ✔ Improves review-response speed for hotel staff
  • ✔ Supports consistent and professional guest communication

Cons

  • ✘ Requires ongoing data accuracy maintenance
  • ✘ May increase dependency on automated responses

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, TrustYou offers a mobile app.

TrustYou offers CXP plans starting at Lite $75/property/month, Essential $130/property/month, Professional $180/property/month; CDP One at $350/property/month; AI Agents Booking, Guest, and Staff at $190/property/month, and DMO with custom pricing. Request a custom TrustYou price quotation.

TrustYou integrates with Apaleo, Hotelkit, Mailchimp, Cendyn, Guestline, Infor, and Mews

TrustYou serves hotels, resorts, vacation rentals, serviced apartments, hospitality groups, boutique lodging, and travel operators.

TrustYou supports the English, German, and Japanese languages.

TrustYou provides support via contact form.

Yes, TrustYou provides API access.