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Udesk

Udesk is a robust contact center solution tailored for enterprises, aimed at integrating customer service across various digital and voice platforms. Although t...

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Udesk is a robust contact center solution tailored for enterprises, aimed at integrating customer service across various digital and voice platforms. Although t...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Udesk is a robust contact center solution tailored for enterprises, aimed at integrating customer service across various digital and voice platforms. Although the documentation could use some improvements for better understanding, the platform excels in merging AI-powered chatbots with live video chat capabilities and an effective ticketing system, significantly boosting operational efficiency.

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Product Details

What Is Udesk?

Udesk represents a sophisticated, all-encompassing intelligent customer service platform that harnesses the power of cloud technology, big data, and artificial intelligence. It delivers comprehensive access across various channels including text, phone, email, live chat, video, and social media. Udesk aims to enhance Net Promoter Score (NPS) while increasing operational efficiency by automating tasks such as outbound call scripting through specialized Voice Robots, in addition to utilizing intelligent routing and ticketing systems across diverse sectors such as finance, retail, and manufacturing.

Udesk Pricing

The following pricing plans are available for Udesk:

  • Call Center + Ticket: $64/month

  • Live Chat + Ticket: $81/month

  • Omnichannel + Ticket: $118/month

Request a customized quote for Udesk pricing tailored to your business needs today!

Please note: Pricing is subject to change.

Udesk Integrations

The vendor has not provided details regarding third-party integrations. Schedule a Udesk demo to dive deeper into the software's capabilities.

Who Is Udesk For?

The Udesk platform is well-suited for a broad array of global enterprises and industries, including but not limited to:

  • Large enterprises

  • High-volume contact centers

  • Specific sectors such as:

    • Travel

    • Hospitality

    • Manufacturing

    • Energy

  • Customer service teams

Is Udesk Right For You?

If you're part of a global enterprise facing challenges in managing extensive and complex customer service demands across disconnected channels, Udesk could be the ideal solution. It addresses the critical issues of high traffic and expensive customer service operations by implementing AI chatbots that manage common inquiries, thereby significantly alleviating the burden on human agents. By offering a secure omnichannel solution enriched with AI-driven insights and Voice of Customer (VoC) analytics, Udesk ensures the efficiency and stability necessary for maintaining high customer satisfaction (NPS) and facilitating business modernization.

If you're still uncertain whether Udesk is suitable for your needs, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Omnichannel Coverage includes voice, live chat, social media
  • ✔ The software is suited to various business sizes
  • ✔ AI Chatbots and Voice Bots can handle common customer inquiries

Cons

  • ✘ Users have noted some delays in chats during peak hours
  • ✘ Some users report limited options for customization in ticket layouts

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Udesk software primarily supports multiple languages.

No, Udesk does not offer a dedicated mobile app.

Udesk price starts with Call Center + Ticket plan at $64/month, Live Chat + Ticket at $81/month, Omnichannel + Ticket at $118/month. Get a detailed Udesk cost breakdown tailored to your specific requirements.

Udesk features are used by large global enterprises and organizations in high-volume industries such as finance, retail, healthcare, and manufacturing.

Information about third-party integrations has not been specified by the vendor.

Yes, Udesk offers an API.

Udesk offers support via dedicated support team, blogs section, documentation and email/contact form.