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Umnico

Umnico boosts customer interaction by merging conversations from various messaging and social media platforms into one unified dashboard. While the reliability...

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Umnico boosts customer interaction by merging conversations from various messaging and social media platforms into one unified dashboard. While the reliability...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Umnico boosts customer interaction by merging conversations from various messaging and social media platforms into one unified dashboard. While the reliability of messaging integration could be improved, its automation capabilities and collaborative features greatly enhance everyday workflows. This solution is particularly well-suited for service-oriented teams and expanding businesses that handle a variety of communication channels.

Product Details

What Is Umnico?

Umnico is an adaptable customer support software designed to enable businesses to handle all messaging platforms from a single interface. Accessible as both a desktop and mobile application, it enhances communication through features such as a unified inbox, automated response templates, and real-time message tracking. These functionalities assist teams in minimizing response times, boosting customer satisfaction, and ensuring consistent interactions. Umnico caters to enterprises of any size aiming to improve efficiency and foster strong customer relationships.

Umnico Pricing

The pricing for Umnico varies based on the number of connected messaging channels, subscription duration, and user count. Apart from per-channel integrations, the provider offers three pricing tiers:

  • User: Begins at $10/user/month (the first user is complimentary)

  • Max: Starts at $15

  • Enterprise: Custom pricing available

A 3-day free trial is also offered. Reach out to us for a comprehensive cost breakdown for your organization regarding Umnico today!

Please note: Pricing is subject to change.

Umnico Integrations

This software is compatible with various systems and platforms, including:

  • Instagram software

  • Viber

  • WhatsApp

  • VKontakte

  • Discord software

  • Facebook

  • Telegram

Schedule a complimentary Umnico demo to discover more about its integration features.

Who Is Umnico For?

Umnico is well-suited for a diverse array of industries and sectors, such as:

  • Automotive

  • Avito sellers

  • Education

  • E-commerce

  • Health and wellness

  • Real Estate

Is Umnico Right For You?

If your business is facing challenges with lost leads across various communication applications and requires a secure, scalable solution to oversee all client messaging, then Umnico could be the perfect solution. It addresses fragmented communication by consolidating over twenty-five channels into one secure inbox, significantly enhancing response times.

The platform ensures high corporate data safety through an On-Premise solution and serves well-known brands like KIA and DHL. Its established reliability and effectiveness make Umnico an excellent choice for contemporary business growth.

If you're still uncertain whether Umnico is the right solution for you, please contact our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralizes communications across major messaging channels
  • ✔ Smooth Telegram personal number integration available
  • ✔ Supports group chats with AI agents

Cons

  • ✘ Mobile app limited and needs improvement
  • ✘ Cancellation process caused repeated unwanted charges

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Typical users include businesses across e-commerce, education, automotive, real estate, and health and wellness industries who benefit from Umnico features.

Umnico integrates with Instagram, Viber, WhatsApp, VKontakte, Discord, Facebook, and Telegram.

Umnico offers support through phone, email and contact form.

Yes, Umnico offers an API.

Umnico offers three plans, User (starts at $10/user/month), Max (starts at $15), and Enterprise (custom pricing). Get in touch for a personalized Umnico price estimate.

The software is available in English, German, Russian, Portuguese, and Spanish.

Yes, Umnico offers mobile apps for both iOS and Android platforms.