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Unifonic

Unifonic is a CPaaS platform that provides AI-driven omnichannel communication through APIs and low-code solutions for messaging, voice interactions, and identi...

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Unifonic is a CPaaS platform that provides AI-driven omnichannel communication through APIs and low-code solutions for messaging, voice interactions, and identi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Unifonic is a CPaaS platform that provides AI-driven omnichannel communication through APIs and low-code solutions for messaging, voice interactions, and identity verification worldwide. While its intricate pay-as-you-go pricing structure necessitates diligent cost oversight, this adaptability allows for tailored scaling and efficient expenditure, enhancing personalized customer engagement experiences.

Product Details

What Is Unifonic?

Unifonic is a dynamic CPaaS (Communications Platform as a Service) provider that enables businesses to communicate, authenticate, and connect with their customers through their preferred channels. This platform aims to consolidate essential business applications, such as AI Chatbots, two-factor authentication (2FA) and one-time password (OTP) verification, along with multi-channel marketing campaigns, using straightforward solutions that require no coding. By utilizing AI-driven tools and visual workflow creators like Flow Studio, Unifonic assists companies in automating customer support, enhancing marketing efforts, and achieving notable cost savings.

Unifonic Pricing

The pricing structure for Unifonic includes two main modules with customized pricing options:

  • Pay As You Go

  • Committed Use

Request a customized price quote from Unifonic for your business today!

Please note: Pricing is subject to modification.

Unifonic Integrations

Unifonic offers integration with various software solutions, including:

  • Salesforce

  • Shopify

  • Salla

  • HubSpot

  • Mailchimp

Request a complimentary Unifonic demo to discover more about its integration capabilities.

Who Is Unifonic For?

This platform is particularly well-suited for industries such as:

  • Retail and E-commerce

  • Government

  • Transport and Logistics

  • Healthcare

  • Banking and Payments

Is Unifonic Right For You?

If your organization needs robust, enterprise-level scalability and reliability with an emphasis on AI-driven messaging through unconventional channels like WhatsApp, then Unifonic is the perfect partner for you. It has demonstrated success in minimizing call center traffic. Its strength lies in integrating complex communication methods—Voice, SMS, WhatsApp—into a user-friendly, low-code platform (Flow Studio) that enables non-technical teams to rapidly create and implement intricate customer journeys. The extensive regional knowledge and solid infrastructure are vital for companies operating throughout the Middle East.

If you're still uncertain about choosing Unifonic, reach out to our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Reduces call center wait times significantly via WhatsApp
  • ✔ Provides 24/7 support with an AI-powered chatbot
  • ✔ Streamlines support with Interactive Voice Response (IVR) calls
  • ✔ High global coverage for reliable communication

Cons

  • ✘ Success relies heavily on integrating with existing platforms
  • ✘ Requires significant data to ensure accurate personalization/analysis

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Unifonic is available in English and Arabic.

Unifonic integrates with Salesforce, Shopify, Salla, HubSpot, and Mailchimp.

Unifonic offers two pricing modules—Pay As You Go and Committed Use—both with custom pricing. You can request a personalized Unifonic cost quote for your business.

Unifonic is ideal for retail and e-commerce, government, transport and logistics, healthcare, and banking and payments industries.

Yes, Unifonic software offers API.

Unifonic offers 24/7 live support and online resources for its customers.

Unifonic does not offer a mobile app.