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Uniphore

Uniphore redefines interactions by leveraging AI to create more intelligent and captivating customer experiences. Although a few users mention that analytics vi...

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Uniphore redefines interactions by leveraging AI to create more intelligent and captivating customer experiences. Although a few users mention that analytics vi...

Watch Demo Get Pricing
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Product Overview

Uniphore redefines interactions by leveraging AI to create more intelligent and captivating customer experiences. Although a few users mention that analytics visibility could be enhanced, the platform continues to provide forward-thinking strategies that align with business objectives. It is designed for creative teams focused on enhancing customer journeys and achieving significant business outcomes with assurance.

Product Details

What Is Uniphore?

Uniphore is designed for customer service teams, sales experts, and organizations that want to transform their customer interactions. By leveraging artificial intelligence and automation, it enhances engagement, aids decision-making, and simplifies communication. Whether it's through tailored experiences or real-time conversation insights, Uniphore empowers users to work more efficiently. This reputable platform aligns with your business objectives, enabling teams to discover new opportunities and strengthen customer connections at every interaction point.

Uniphore Pricing

The pricing for Uniphore depends on several factors, including the number of users, the features needed, and the level of service required. Users can obtain pricing information for the plan that best fits their needs.

Uniphore Integrations

Uniphore provides integrations with the following applications:

  • Amazon Connect Software

  • Avaya

  • Cisco

  • Five9 Software

  • Genesys

  • tcn

Watch the Uniphore demo to discover more about its integration capabilities.

Who Is Uniphore For?

This platform is tailored for enterprises and sectors aiming to revolutionize their engagement with customers, employees, and data through conversational AI and automation. It serves a variety of fields, including:

  • Banking

  • Telecom

  • Healthcare

  • Travel & Hospitality

  • High Tech

  • B2B Tech Support

Is Uniphore Right For You?

Uniphore is perfect for companies looking to improve customer interactions, boost agent performance, and optimize operations through AI. It is particularly well-suited for large enterprises in sectors such as banking, telecom, and healthcare that handle substantial volumes of communication and aim to enhance efficiency, maintain compliance, and provide smarter, more personalized experiences.

If you're still uncertain about whether Uniphore meets your needs, feel free to reach out to us at info@softwareseekers.com for expert guidance on any questions you might have.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Simple and user-friendly interface, even for non-technical users
  • ✔ Offers proactive ideas and roadmaps tailored to business goals
  • ✔ Accelerates onboarding and enables strong team coaching
  • ✔ Intuitive tools to review, clip, and organize recorded meetings

Cons

  • ✘ Campaign delivery features need improvements and refinement
  • ✘ Some reporting features lack visibility into performance results
  • ✘ Platform sometimes fails and lacks bulk action capabilities

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Uniphore pricing depends on factors such as the number of users, desired features, and service levels. Users can request pricing for the plan that best fits their needs.

Uniphore software offers phone, chatbot, email/helpdesk, FAQs/forums, and knowledge base support.

Yes, Uniphore offers an API.

Typical users of Uniphore include large enterprises across industries like healthcare, telecom, banking, travel & hospitality, and tech.

No, Uniphore does not have a mobile app.

Uniphore offers smooth integration with Cisco, Amazon Connect, Five9, Genesys, tcn, and Avaya.

Uniphore supports over 100 global languages and dialects, including 14 Indian languages such as Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Punjabi, Urdu, Assamese, Gujarati, Bhojpuri, Oriya, and Indian English.