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Upbe

Upbe is an innovative platform powered by AI that focuses on conversational intelligence. It streamlines the process of quality audits within contact centers, l...

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Upbe is an innovative platform powered by AI that focuses on conversational intelligence. It streamlines the process of quality audits within contact centers, l...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Upbe is an innovative platform powered by AI that focuses on conversational intelligence. It streamlines the process of quality audits within contact centers, leading to significant reductions in both analysis time and expenses. Although certain implementations may not include the quality monitoring feature, it effectively enhances phone sales conversion rates, lowers average handle times, and boosts overall agent performance and operational efficiency.

Product Details

What Is Upbe Software?

Upbe, now recognized as Numintec Speech Analytics, is a sophisticated platform powered by AI that streamlines the evaluation of call center interactions. By leveraging conversational intelligence, machine learning, and natural language processing (NLP), it gathers essential insights from conversations between customers and agents. This analysis aids in uncovering trends, enhancing agent performance, and refining call management practices. The software not only improves customer service but also enhances phone sales operations, facilitating superior decision-making. Ultimately, it boosts operational efficiency and productivity while elevating the overall Customer Experience (CX).

Upbe Pricing

The pricing for Upbe Software is tailored to meet the unique requirements, scale, and feature specifications of each call center operation. Prospective users can request a customized cost structure for Upbe.

Upbe Software Integrations

This software is compatible with various systems and platforms, including:

  • Microsoft Teams

  • Salesforce

  • Zoho

Watch the Upbe demo to discover more about its integration capabilities.

Who Is Upbe Software For?

Upbe is well-suited for a diverse array of industries, such as:

  • Financial services/banking

  • Insurance

  • Telecommunications

  • Energy sector

  • Large call centers

Is Upbe Software Right For You?

If your main objective is to transition from manual quality assessments to fully automated, AI-powered analysis of all call center dialogues, then Upbe is an excellent option. This software excels in pinpointing causes of customer dissatisfaction and potential cancellations, offering insights that can enhance loyalty and boost conversion rates in phone sales. It presents a formidable solution for organizations of any size aiming to significantly reduce operational costs in quality assurance while simultaneously increasing agent productivity and improving business outcomes through enhanced CX.

If you're still uncertain whether Upbe software meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
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✘ deep learning software
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✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Team support is always available, helpful, and improves workflows
  • ✔ Tool easily adapts, integrates, and increases operational efficiency
  • ✔ Provides visibility, training, and immediate answers for all departments
  • ✔ Translates audios to text, enabling detailed quality reviews
  • ✔ Differentiates advisor and customer interactions for accurate evaluations

Cons

  • ✘ No tool for coordinators to upload their monitoring results
  • ✘ Automation for exporting reports is still not fully available
  • ✘ Cannot revert to starting point during audits in platform
  • ✘ Language improvement features are not fully autonomous yet

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Upbe focuses on cloud-based call center audio analysis. No dedicated mobile app is confirmed, though the web platform is likely mobile-responsive.

No, Upbe does not currently offer a public API for direct external integration.

The software supports integration with multiple systems and platforms, including Microsoft Teams, Salesforce, and Zoho.

Upbe offers custom-quoted pricing based on the unique operational scale and specific feature requirements of the customer, whether an SME or a large corporation. You must request a personalized Upbe price quote.

Upbe, now Numintec Speech Analytics, offers support via email and phone.

The typical users include Call Center Quality Managers, Sales Managers, Operations Directors, and Customer Experience (CX) Leaders who are responsible for improving agent performance, reducing costs, and enhancing customer satisfaction.

Upbe supports Portuguese, English, and Hindi.