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Upland Software

Upland software empowers teams to enhance customer service through AI-driven contact center solutions, comprehensive knowledge management across multiple channe...

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Upland software empowers teams to enhance customer service through AI-driven contact center solutions, comprehensive knowledge management across multiple channe...

Watch Demo Get Pricing
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Product Overview

Upland software empowers teams to enhance customer service through AI-driven contact center solutions, comprehensive knowledge management across multiple channels, and sophisticated productivity tools. Although certain integrations might need extra setup, it is particularly well-suited for medium to large organizations and sectors that are heavily regulated. This solution aims to optimize operations, increase efficiency, and deliver reliable, top-notch customer experiences.

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Product Details

What Is Upland Software?

Upland Software is an all-encompassing solution aimed at enhancing agent efficiency and service excellence within large enterprise call centers. It incorporates Computer Telephony Integration (CTI) through ‘InGenius’, facilitating tailored service while capitalizing on existing AI investments. Additionally, it provides omnichannel, AI-driven knowledge management, ensuring that both agents and customers have immediate access to compliant and interconnected information. This integrated knowledge system allows agents to devote less time to searching for information and more time to assisting customers, effectively tackling a major challenge in customer service operations.

Upland Software Pricing

The company offers adaptable and customizable pricing plans based on the unique needs of each organization. You can request a personalized quote for Upland Software that caters specifically to your requirements.

Upland Software Integrations

Upland seamlessly integrates with a variety of applications, including:

  • Salesforce

  • ServiceNow

  • Jira Software

  • Microsoft Teams

  • Microsoft SharePoint

  • Google

Schedule a complimentary demo of Upland Software to learn more about its integration capabilities.

Who Is Upland Software For?

This software is well-suited for a diverse array of industries and sectors, such as:

  • Healthcare

  • Financial Services

  • Automotive

  • Travel

  • Telecommunications

  • Utilities

  • Industrial

Is Upland Software Right For You?

If your large enterprise aims to enhance agent productivity by ensuring instant and compliant knowledge delivery across all channels, Upland Software may be an excellent choice. Its capabilities in AI-driven knowledge orchestration combined with strong CTI integration empower businesses to tackle complex challenges effectively. This emphasis on connected and accurate information helps ensure that critical customer interactions contribute to ongoing improvements in your operations.

If you're still uncertain whether Upland Software meets your needs, feel free to reach out to us at info@softwareseekers.com for additional support.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Unified view of voice and CRM data
  • ✔ Real-time agent guidance via AI sidekick
  • ✔ Enables faster agent response with AI-powered search

Cons

  • ✘ Advanced AI features rely on correct metadata tagging
  • ✘ Knowledge accuracy depends on content upkeep

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Upland software features are used by organizations across various industries and sectors, including travel, healthcare, telecommunications, industrial, financial services, automotive, and utilities.

Upland software integrates with platforms, such as Microsoft Dynamics 365, Jira, IBM Watson, Google, Microsoft Teams, Salesforce, and ServiceNow.

Upland software price plans are customized based on an organization’s requirements. Get in touch for a personalized Upland software cost estimate.

No, Upland software does not have a mobile app.

Upland software supports a wide range of languages, including English.

Yes, Upland software offers an API.

Upland software offers support through an online form and knowledge base.