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Uppo

Uppo serves as a comprehensive customer support solution that consolidates requests from various channels including email, social media, and chat into one unifi...

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Uppo serves as a comprehensive customer support solution that consolidates requests from various channels including email, social media, and chat into one unifi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Uppo serves as a comprehensive customer support solution that consolidates requests from various channels including email, social media, and chat into one unified ticketing system. It also features automated ticket distribution and tracking for service level agreements (SLAs). Although the platform may experience sluggishness during high-demand periods, it includes tools for gathering feedback to enhance customer satisfaction.

Product Details

What Is Uppo?

Uppo is a comprehensive cloud-based platform designed for customer service management. It effectively transforms customer inquiries from emails, social media messages, and chats into organized tickets that include status updates, notes, priorities, and automated assignments. The platform features an embeddable, multilingual knowledge base filled with FAQs, articles, guides, videos, and downloadable materials, all designed with SEO-friendly and responsive templates. Additionally, Uppo monitors essential helpdesk metrics such as SLA schedules, response times, ticket workflows, and feedback results while allowing for role-specific access for agents and maintaining a complete history of requests for reporting and compliance purposes.

Uppo Pricing

The pricing structure for Uppo is as follows:

  • Basic Plan: €99.00/month

For a personalized Uppo price tailored to your business needs and budget, please reach out.

Note: Pricing may change over time.

Uppo Integrations

The vendor has not disclosed information regarding third-party integrations available for this software. To discover more about Uppo's capabilities, consider scheduling a demo.

Who Is Uppo For?

Uppo is well-suited for various professionals including:

  • Customer support teams

  • Content editors

Is Uppo Right For You?

This software is ideal for businesses looking to consolidate multi-channel customer inquiries and minimize repetitive support tasks through a unified helpdesk and self-service portal. It streamlines ticket generation from email and social platforms, enforces SLA and assignment protocols, and provides multilingual self-help resources to alleviate the volume of incoming tickets.

If you still have questions about whether Uppo fits your needs, please contact our customer support at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides a multilingual, embeddable knowledge base editor
  • ✔ Offers SLA scheduling and automatic assignments
  • ✔ Includes feedback request tools for helpdesk and content
  • ✔ Delivers real-time alerts, notifications and status

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Uppo does not offer an API.

Uppo offers support through a knowledge base.

The typical users of Uppo include professionals like customer service teams and content editors.

The vendor has not provided details about third-party integrations for this software.

No, Uppo does not offer a mobile app.

Uppo software supports Italian language only.

The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan at €99.00/month. Get a customized Uppo cost breakdown for your business today.