Uppo

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Streamline your customer service with Uppo, the platform that unifies requests from email, social, and chat into one efficient ticketing system.

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Product Overview

Uppo serves as a comprehensive customer support solution that consolidates requests from various channels including email, social media, and chat into one unified ticketing system. It also features automated ticket distribution and tracking for service level agreements (SLAs). Although the platform may experience sluggishness during high-demand periods, it includes tools for gathering feedback to enhance customer satisfaction.

Product Details

What Is Uppo?

Uppo is a comprehensive cloud-based platform designed for customer service management. It effectively transforms customer inquiries from emails, social media messages, and chats into organized tickets that include status updates, notes, priorities, and automated assignments. The platform features an embeddable, multilingual knowledge base filled with FAQs, articles, guides, videos, and downloadable materials, all designed with SEO-friendly and responsive templates. Additionally, Uppo monitors essential helpdesk metrics such as SLA schedules, response times, ticket workflows, and feedback results while allowing for role-specific access for agents and maintaining a complete history of requests for reporting and compliance purposes.

Uppo Pricing

The pricing structure for Uppo is as follows:

Basic Plan: €99.00/month

For a personalized Uppo price tailored to your business needs and budget, please reach out.

Note: Pricing may change over time.

Uppo Integrations

The vendor has not disclosed information regarding third-party integrations available for this software. To discover more about Uppo's capabilities, consider scheduling a demo.

Who Is Uppo For?

Uppo is well-suited for various professionals including:

Customer support teams
Content editors

Is Uppo Right For You?

This software is ideal for businesses looking to consolidate multi-channel customer inquiries and minimize repetitive support tasks through a unified helpdesk and self-service portal. It streamlines ticket generation from email and social platforms, enforces SLA and assignment protocols, and provides multilingual self-help resources to alleviate the volume of incoming tickets.

If you still have questions about whether Uppo fits your needs, please contact our customer support at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkProvides a multilingual, embeddable knowledge base editor

checkOffers SLA scheduling and automatic assignments

checkIncludes feedback request tools for helpdesk and content

checkDelivers real-time alerts, notifications and status

Cons

closeUpdates may slow down implementation time

closeExtensive capabilities may initially overwhelm users

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Frequently Asked Questions

No, Uppo does not offer an API.

Uppo offers support through a knowledge base.

The typical users of Uppo include professionals like customer service teams and content editors.

The vendor has not provided details about third-party integrations for this software.

No, Uppo does not offer a mobile app.

Uppo software supports Italian language only.

The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan at €99.00/month. Get a customized Uppo cost breakdown for your business today.

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