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UseResponse

UseResponse provides a comprehensive platform for customer support and feedback, enabling teams to handle help desk inquiries, engage in live chat, and gather c...

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UseResponse provides a comprehensive platform for customer support and feedback, enabling teams to handle help desk inquiries, engage in live chat, and gather c...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

UseResponse provides a comprehensive platform for customer support and feedback, enabling teams to handle help desk inquiries, engage in live chat, and gather community feedback all in one location. Although new users might find the interface a bit daunting at first, its capabilities for multichannel support and automation render it an adaptable option for companies looking to enhance their customer service experience.

Product Details

What Is UseResponse?

UseResponse offers a robust support suite that aims to connect reactive service with proactive development. It enables organizations to gather customer insights directly, converting them into actionable product strategies that promote community engagement. Furthermore, the platform streamlines ticket assignments and workflows, resulting in a notable decrease in response times for support teams. This solution is particularly beneficial for medium to large businesses looking to consolidate fragmented data silos and improve overall user experience.

UseResponse Pricing

The pricing structure for UseResponse is as follows:

  • Enterprise Cloud Support Suite: $59 per agent per month

  • On-Premise Support Solution: $120 per agent per month (billed annually)

Request a tailored UseResponse price estimate for your organization today!

Please note that pricing is subject to change.

UseResponse Integrations

This software is compatible with various systems and platforms, including:

  • Jira software

  • Confluence software

  • Slack software

  • HubSpot CRM software

  • Zoho CRM software

Check out the UseResponse demo to discover more about its integration capabilities.

Who Is UseResponse For?

UseResponse caters to a diverse array of industries and business sectors, such as:

  • Financial services

  • Real estate

  • Education

  • Software technology

  • Human resources

  • E-commerce

  • Non-profit organizations

Is UseResponse Right For You?

This platform is particularly suited for privacy-conscious enterprises that demand complete data sovereignty through its distinctive self-hosted, open-code features. By merging help desk ticketing with community feedback, it supports scalable, customer-focused product innovation. Trusted by prominent global entities like Cisco and Deutsche Bahn, the platform ensures strong security measures, full GDPR compliance, and adaptable architecture, making it an excellent choice for organizations focused on extensive customization and secure, multi-channel support operations.

If you still have questions about UseResponse, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Seamless integration with multiple communication channels
  • ✔ Highly customizable including self-hosted and flexible deployment
  • ✔ Includes knowledge base, help desk, chat, feedback in one suite

Cons

  • ✘ Navigating the admin console can be somewhat challenging
  • ✘ Theme adjustments can be tricky for certain users

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, UseResponse does not offer a dedicated mobile app.

UseResponse features are used by customer support teams, product managers, IT service teams, and businesses that need unified ticketing, feedback management, and community engagement tools.

UseResponse supports integration with multiple systems and platforms, including Slack, HubSpot CRM, Zoho CRM, Jira, and Confluence.

UseResponse offers support through email, live chat, detailed documentation, tutorials, and an extensive knowledge base.

UseResponse software is primarily available in English, German, French, Spanish, Dutch, Russian, Chinese, Japanese, and Thai.

UseResponse pricing includes two main options. The Enterprise Cloud Support Suite costs $59/agent/month, while the On Premise Support Solution costs $120/agent/month billed annually. Get a detailed UseResponse cost breakdown to make an informed decision.

Yes, UseResponse offers an API.