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UserHorn

UserHorn is designed to assist companies in enhancing their customer support through a comprehensive knowledge base, direct messaging, and a community support f...

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UserHorn is designed to assist companies in enhancing their customer support through a comprehensive knowledge base, direct messaging, and a community support f...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

UserHorn is designed to assist companies in enhancing their customer support through a comprehensive knowledge base, direct messaging, and a community support forum. Although it primarily emphasizes self-service options, the integrated ticketing system on the website allows for swift and effective tracking and resolution of issues. This solution serves as a dependable, all-encompassing platform for businesses aiming to elevate their customer service capabilities.

Product Details

What Is UserHorn?

UserHorn is an all-encompassing, cloud-driven platform tailored for businesses that aim to enhance customer support via self-service options. This solution acts as a unified online helpdesk ticketing system along with a community forum, specifically designed for organizations that require efficient management of product knowledge and user feedback. The platform offers features such as centralized knowledge base creation and administration, helpdesk ticketing, and advanced search capabilities, all of which contribute to lowering support expenses and boosting customer loyalty across diverse industries.

UserHorn Pricing

The pricing structure for UserHorn is organized into the following plans:

  • STARTUP: €50/year

  • PROFESSIONAL: €11/month

Request a customized UserHorn pricing quote for your business today!

Please note: Pricing may vary.

UserHorn Integrations

The provider has not shared information regarding third-party integrations for this software. Arrange a UserHorn demo to discover more about its capabilities.

Who Is UserHorn For?

UserHorn is well-suited for a variety of industries and sectors, including:

  • SaaS and technology

  • E-commerce and retail

  • Education and e-learning

  • Healthcare and wellness

Is UserHorn Right For You?

If you're in search of a dependable customer support solution, UserHorn may be the perfect option for you. It assists businesses in cutting down support costs, enhancing customer satisfaction, and streamlining communication with clients through a knowledge base, support forum, and private messaging features. The platform is secure with complimentary SSL, fully responsive on mobile devices, customizable, and scalable. Trusted by organizations looking for effective self-service solutions, it offers quick responses and smart search functionality to improve the overall customer experience.

Still unsure if UserHorn is the right choice for you? Reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Reduces support costs significantly
  • ✔ Enables fast self-service answers
  • ✔ Offers private messaging with users

Cons

  • ✘ Admin setup can be complex
  • ✘ Limited advanced analytics available

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, UserHorn offers an API.

UserHorn price starts at €11/month for the PROFESSIONAL plan and €50/year for the STARTUP plan.. Get a detailed UserHorn cost breakdown tailored to your specific requirements.

No, UserHorn does not offer a dedicated mobile app.

UserHorn primarily supports the English language.

UserHorn features are used by organizations across industries and sectors, including education, retail, and healthcare.

Information about third-party integrations has not been specified by the vendor.

UserHorn offers support through email.