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Veemo

Veemo serves as a comprehensive customer support platform that consolidates all customer interactions into a unified omnichannel team inbox. It also implements...

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Veemo serves as a comprehensive customer support platform that consolidates all customer interactions into a unified omnichannel team inbox. It also implements...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Veemo serves as a comprehensive customer support platform that consolidates all customer interactions into a unified omnichannel team inbox. It also implements ‘SLA’ tracking alongside automated workflows to ensure quicker resolutions. Although the platform may experience slower performance during heavy usage, it features a searchable knowledge base and a customer portal designed to facilitate robust self-service options.

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Product Details

What Is Veemo?

Veemo is a cloud-driven customer service solution that consolidates customer interactions through email, chat, social media, and phone into a single omnichannel inbox. It transforms these interactions into tickets for effective tracking. The platform streamlines repetitive tasks and ensures compliance with service level agreements (SLAs) through customizable workflow rules. Additionally, it offers a searchable knowledge base along with a customer portal for self-service options. Veemo also provides analytics and reporting features to assess team performance, customer satisfaction (CSAT), ticket resolution times, and incident statuses, allowing teams to enhance support while maintaining personal engagement.

Veemo Pricing

The pricing structure for Veemo is as follows:

  • Growth Plan: $34/user/month

  • Team Plan: $79/user/month

  • Premium Plan: $119/user/month

  • Enterprise Plan: $179/user/month

For a tailored Veemo pricing plan that suits your business needs and budget, reach out to us.

Please note that prices may change over time.

Veemo Integrations

Veemo is compatible with a variety of applications, including:

  • Jira software

  • Slack software

  • Intercom

  • Clickup software

  • Magento

  • Shopify software

  • BigCommerce software

Schedule a complimentary demo of Veemo to learn more about the integration options available.

Who Is Veemo For?

This platform caters to various industries such as:

  • Ecommerce and retail

  • Banking and finance

  • Insurance

  • Government

  • Education

  • Automotive

  • Travel

Is Veemo Right For You?

The Veemo software is designed for companies looking to provide reliable, omnichannel customer support while minimizing ticket volume through self-service and automation. It centralizes customer conversations, enforces SLA and business-hour protocols, and produces reports that highlight inefficiencies, enhancing CSAT in the process. This platform is also well-suited for both ecommerce and enterprise scenarios with its automation capabilities and knowledge management features.

If you're still uncertain whether Veemo is the right fit for you, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides a full ticketing system with ‘SLA’
  • ✔ Offers extensive reports and analytics
  • ✔ Enhances incident communications for transparency
  • ✔ Delivers real-time updates on service status

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Veemo does not offer a mobile app.

Veemo software supports English language only.

The typical users of Veemo include sectors like ecommerce and retail, banking and finance, insurance, government, education, automotive, and travel.

Veemo software integrates with a wide range of apps, including Jira software, Slack software, Intercom, Clickup software, Magento, Shopify software, and BigCommerce software.

Yes, Veemo does offer an API.

Veemo offers support through email, phone number, and form submission.

The vendor offers customized pricing plans according to different business needs. It offers a Growth Plan at $34/user/month, a Team Plan at $79/user/month, a Premium Plan at $119/user/month, and an Enterprise Plan at $179/user/month. Get a customized Veemo cost breakdown for your business today.