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Velaris

Velaris offers a customer success platform enhanced by artificial intelligence, delivering immediate account visibility and foresight. This solution empowers te...

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Velaris offers a customer success platform enhanced by artificial intelligence, delivering immediate account visibility and foresight. This solution empowers te...

Watch Demo Get Pricing
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Product Overview

Velaris offers a customer success platform enhanced by artificial intelligence, delivering immediate account visibility and foresight. This solution empowers teams to enhance retention and growth via proactive measures. While the setup of automations necessitates some initial event mapping, its user-friendly design and in-depth analytics set it apart by converting reactive support into strategic interaction.

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Product Details

What Is Velaris?

Velaris is an innovative cloud-based platform designed for customer success. It integrates data from various sources to provide a comprehensive view of client interactions and behaviors. By utilizing AI technology, it generates health scores and sentiment analysis, enabling early identification of potential risks and facilitating informed decision-making. The platform features customizable surveys and dashboards that highlight usage trends and engagement patterns. These capabilities empower businesses to minimize churn, strengthen client relationships, and effectively allocate resources for ongoing revenue growth.

Velaris Pricing

Velaris employs a license-based pricing model tailored to the size of the business and the specific features required.

Request a customized Velaris quote for your organization today!

Note: Pricing may vary over time.

Velaris Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Intercom

  • Tidio

  • Linear

  • Airtable software

Schedule a demo of Velaris to discover more about its capabilities.

Who Is Velaris For?

The Velaris platform is well-suited for a diverse array of industries, such as:

  • Finance

  • Healthcare

  • E-commerce

  • Education

Is Velaris Right For You?

If you are seeking a solution to enhance your customer success initiatives, Velaris can help eliminate fragmented data and slow responses by consolidating insights and proactively identifying issues. Its AI features address barriers that prevent effective engagement. The platform is ISO certified, complies with AICPA SOC 2, and adheres to GDPR regulations, ensuring secure operations and safeguarding sensitive information across teams and processes. Additionally, Velaris supports scalability as your client base grows without sacrificing performance.

Still uncertain if Velaris meets your needs? Reach out to our customer support team at info@softwareseekers.com; we’re here to assist you in making the right choice.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Aggregates customer data centrally for a unified view
  • ✔ Builds workflows via drag-and-drop to save setup time
  • ✔ Analyzes conversations for sentiment to spot risks early&nbsp

Cons

  • ✘ Views are not fully customizable
  • ✘ Dashboards require metric selection &nbsp

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Velaris is commonly used in finance, education, and healthcare sectors.

Velaris primarily supports the English language. 

Velaris offers support through email and ticket systems.

Yes, Velaris provides an API. 

Velaris price is license-based based on required features. Get a personalized Velaris cost quote.

Velaris connects with Tidio, Linear, Airtable, and various other platforms.

No. Velaris does not have a standalone mobile app.