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Vergic

Vergic Engage delivers a digital-centric approach to customer interaction utilizing chat, chatbots, video, and co-browsing features. While the initial setup may...

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Vergic Engage delivers a digital-centric approach to customer interaction utilizing chat, chatbots, video, and co-browsing features. While the initial setup may...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Vergic Engage delivers a digital-centric approach to customer interaction utilizing chat, chatbots, video, and co-browsing features. While the initial setup may call for some collaboration, it ensures a swift configuration process, secure authentication for visitors, and enhanced collaboration tools for agents. Ultimately, this platform aims to maintain customer engagement in a digital environment instead of pushing them offline.

Product Details

What Is Vergic?

Vergic Engage is a customer engagement platform designed with a digital-first approach, catering to the needs of customer service, sales, and marketing teams while keeping interactions within the same channel. It features live web chat and chatbot functionalities to address customer inquiries without requiring them to go offline. Additionally, it includes an engagement rule engine that effectively segments visitors and initiates timely outreach, along with workforce management tools that help assign agent skills and expedite case resolutions. This comprehensive strategy tackles issues like abandonment, slow response times, and lost sales opportunities efficiently.

Vergic Pricing

The software is available in the following plans:

  • Co-browsing: €35/user/month

  • Advanced Chat: €50/user/month

  • Digital Engagement: €70/user/month

  • Chatbots: €0.18/dialogue

An implementation fee of €800 applies to the first two plans, while the last two plans begin at €3,000.

Request a customized quote for Vergic pricing tailored to your business today.

Please note: Prices are subject to change.

Vergic Integrations

This platform seamlessly integrates with various third-party applications and systems, including:

  • Salesforce

  • Sugar CRM

  • SAP

  • Facebook Messenger

  • Responza

Schedule a complimentary demo of Vergic to explore the integration options in detail.

Who Is Vergic For?

Vergic is ideal for numerous industries and sectors such as:

  • Financial and insurance services

  • Retail

  • High technology

  • Travel and hospitality

  • Public sector

Is Vergic Right For You?

A significant number of organizations face customer losses when inquiries lead visitors offline or when potential buyers abandon their purchases. Vergic ensures that interactions remain within a digital environment through chat, video, and scheduled web meetings. Its engagement rule engine, paired with secure authentication to direct requests to the most suitable channel and agent, adds considerable value. As an IBM Registered Business Partner, it offers flexible deployment options such as cloud-based solutions, on-premises installations, or dedicated hosting.

If you are still uncertain whether Vergic software meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Engages visitors proactively based on behavior
  • ✔ Keeps all customer interactions in-channel
  • ✔ Handles live web chat and messaging

Cons

  • ✘ Feature compatibility can vary across categories
  • ✘ Occasional downtime may disrupt operations

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software supports multiple languages, including English.

Vergic is well-suited for a wide range of industries and sectors, which include financial and insurance services, retail, high tech, travel and hospitality, and the public sector.

The platform provides support via email, phone, and Facebook Messenger.

The software offers several plans, including Co-browsing (€35/user/month), Advanced Chat (€50/user/month), Digital Engagement (€70/user/month), and Chatbots (€0.18/dialogue). The implementation fee is €800 for the first two plans, while it starts at €3,000 for the last two plans. Contact us to request a personalized Vergic cost quote based on your institution's requirements.

No, Vergic does not offer a mobile app.

Yes, Vergic offers APIs.

The platform integrates with several third-party applications and systems, including Salesforce, Sugar CRM, SAP, Facebook Messenger, and Responza.