Vergic
Enhance customer engagement with Vergic Engage's chat, chatbots, video, and co-browsing features for a seamless digital experience.
Vergic Engage delivers a digital-centric approach to customer interaction utilizing chat, chatbots, video, and co-browsing features. While the initial setup may call for some collaboration, it ensures a swift configuration process, secure authentication for visitors, and enhanced collaboration tools for agents. Ultimately, this platform aims to maintain customer engagement in a digital environment instead of pushing them offline.
What Is Vergic?
Vergic Engage is a customer engagement platform designed with a digital-first approach, catering to the needs of customer service, sales, and marketing teams while keeping interactions within the same channel. It features live web chat and chatbot functionalities to address customer inquiries without requiring them to go offline. Additionally, it includes an engagement rule engine that effectively segments visitors and initiates timely outreach, along with workforce management tools that help assign agent skills and expedite case resolutions. This comprehensive strategy tackles issues like abandonment, slow response times, and lost sales opportunities efficiently.
Vergic Pricing
The software is available in the following plans:
Co-browsing: €35/user/month
Advanced Chat: €50/user/month
Digital Engagement: €70/user/month
Chatbots: €0.18/dialogue
An implementation fee of €800 applies to the first two plans, while the last two plans begin at €3,000.
Request a customized quote for Vergic pricing tailored to your business today.
Please note: Prices are subject to change.
Vergic Integrations
This platform seamlessly integrates with various third-party applications and systems, including:
Salesforce
Sugar CRM
SAP
Facebook Messenger
Responza
Schedule a complimentary demo of Vergic to explore the integration options in detail.
Who Is Vergic For?
Vergic is ideal for numerous industries and sectors such as:
Financial and insurance services
Retail
High technology
Travel and hospitality
Public sector
Is Vergic Right For You?
A significant number of organizations face customer losses when inquiries lead visitors offline or when potential buyers abandon their purchases. Vergic ensures that interactions remain within a digital environment through chat, video, and scheduled web meetings. Its engagement rule engine, paired with secure authentication to direct requests to the most suitable channel and agent, adds considerable value. As an IBM Registered Business Partner, it offers flexible deployment options such as cloud-based solutions, on-premises installations, or dedicated hosting.
If you are still uncertain whether Vergic software meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.