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ViiBE

The ViiBE software offers remote visual assistance, connecting technicians with specialists to achieve quick solutions. Although its wide range of features migh...

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The ViiBE software offers remote visual assistance, connecting technicians with specialists to achieve quick solutions. Although its wide range of features migh...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The ViiBE software offers remote visual assistance, connecting technicians with specialists to achieve quick solutions. Although its wide range of features might seem daunting at first, the strategic advantages of ViiBE in minimizing travel expenses present it as an attractive option for managing services.

Product Details

What Is ViiBE?

ViiBE is a cloud-based visual support solution crafted to enhance after-sales service and technical operations for large organizations. It utilizes real-time video communication and collaborative augmented reality tools to connect field technicians with remote specialists. By offering comprehensive visibility into intricate technical challenges, this software effectively addresses issues such as elevated travel expenses and low rates of first-contact resolutions.

ViiBE Pricing

The pricing model for ViiBE typically involves a tailored subscription or an add-on for Praxedo. The starting cost for ViiBE is approximately $10 per user, per month.

If you require a personalized ViiBE pricing plan that aligns with your needs, feel free to request one.

Note: Pricing information has been obtained from external sources and may vary.

ViiBE Integrations

ViiBE software offers compatibility with various systems and platforms, including:

  • Zendesk

  • Praxedo

  • Infor CloudSuite HCM

  • Salesforce Customer360

  • Microsoft Dynamics CRM

To understand more about its integration capabilities, be sure to watch the ViiBE demo.

Who Is ViiBE For?

This platform is well-suited for numerous industries and sectors, such as:

  • Telecommunications

  • Energy and Utilities

  • Manufacturing

  • HVAC Services

  • Property Management

  • Heavy Equipment Rental

  • Insurance Assistance

Is ViiBE Right For You?

The ViiBE software is an excellent choice for organizations overseeing complex physical assets and distributed field teams. It is recognized for delivering a high return on investment and its user-friendly nature. Features like its ability to operate without requiring downloads make it particularly suitable for demanding technical support scenarios.

If you’re still uncertain whether ViiBE meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Decreases unnecessary on-site visits by enabling remote visual assistance
  • ✔ Increases first-call fix rates by letting experts diagnose issues in real time
  • ✔ Optimizes internal sharing of knowledge across support and field teams
  • ✔ Develops autonomy and skills of technicians in the field

Cons

  • ✘ Integration often requires third-party API connections
  • ✘ May only offer API-based integrations

Price

Professional

$10

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

There is no information available about a ViiBE mobile application.

ViiBE offers support via an online contact form.

ViiBE seamlessly integrates with a variety of systems and platforms, including Zendesk, Praxedo, Infor, Salesforce Customer360, and Microsoft Dynamics, ensuring smooth workflows across your existing tools.

ViiBE is primarily available in English and French.

Yes, ViiBE offers an API.

ViiBE serves a diverse array of industries and sectors, making it highly versatile. Key areas include telecommunications, energy and utilities, manufacturing, HVAC services, property management, heavy equipment rental, and insurance support.

ViiBE price is typically offered as a tailored subscription or as an add-on to Praxedo. Pricing starts at approximately $10/user/month. You can also request a custom ViiBE cost that meets your requirements.