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Virima

Virima offers smart configuration management tailored for database automation and IT asset oversight, bringing clarity to configurations that improve customer s...

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Virima offers smart configuration management tailored for database automation and IT asset oversight, bringing clarity to configurations that improve customer s...

Watch Demo Get Pricing
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Product Overview

Virima offers smart configuration management tailored for database automation and IT asset oversight, bringing clarity to configurations that improve customer service processes. Although navigating and utilizing the software through a browser may require some time to master, the extensive functionalities of the platform provide a significant return on investment.

Product Details

What Is Virima?

Virima is a cloud-based platform that enhances the delivery of IT services by automating configuration management and providing comprehensive IT asset management (ITAM). Tailored for medium to large organizations, it effectively tackles the challenges associated with unreliable data and helps businesses maintain a robust configuration management database (CMDB). Its standout features, including automated discovery and ViVID service mapping, offer C-suite executives and IT operations teams real-time insights to reduce risk and improve decision-making.

Virima Pricing

The provider offers four distinct pricing plans for Virima:

  • SMB – $15,900/year

  • Professional – Custom pricing

  • Corporate – Custom pricing

  • Enterprise – Custom pricing

Request a flexible quote for Virima today.

Please note: The pricing may change.

Virima Integrations

This platform seamlessly integrates with various systems, including:

  • Jira Service Management

  • ServiceNow HR

  • Xurrent

  • Cherwell Service Management

  • Ivanti

  • Hornbill

  • AWS

Schedule a complimentary demo of Virima to explore its integration capabilities further.

Who Is Virima For?

The Virima software is well-suited for a variety of sectors, such as:

  • Telecommunications

  • Information technology

  • Healthcare

  • Banking

Is Virima Right For You?

If your organization seeks accurate configuration data without the burden and expense of traditional systems, Virima may be the perfect fit. Its combination of IT asset management (ITAM), automated CMDB, and the ViVID visualization platform lays the groundwork for proactive IT service management. This platform not only ensures service reliability but also upholds compliance and enhances overall IT productivity, making it an appealing option for expanding businesses.

If you're still uncertain about investing in Virima software, feel free to reach out to our customer support team at info@softwareseekers.com for comprehensive assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Automates smart discovery
  • ✔ Provides mature KPI insights
  • ✔ Enables strong AI routing setup

Cons

  • ✘ Forms need extra layout fixes
  • ✘ Email alerts need manual setup

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Virima offers an API.

No, Virima does not offer a mobile app.

The platform offers four pricing plans: SMB ($15,900/year), Professional (custom pricing), Corporate (custom pricing), and Enterprise (custom pricing). Get a personalized Virima cost today.

Virima supports the English language.

Virima integrates with Hornbill, AWS, Xurrent, Ivanti, Cherwell, ServiceNow HR, and Jira Service Management.

Virima software caters to professionals working in telecommunications, banking, healthcare, and information technology.

Virima provides form submission and online chat support options.