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Virtual Waiting

Virtual Waiting assists organizations in optimizing their support processes by offering smart appointment scheduling and effective wait time management. Althoug...

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Virtual Waiting assists organizations in optimizing their support processes by offering smart appointment scheduling and effective wait time management. Althoug...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Virtual Waiting assists organizations in optimizing their support processes by offering smart appointment scheduling and effective wait time management. Although it necessitates integration with current telephony systems, its easy-to-use connectors make the setup process much simpler. Additionally, its capability to minimize hold times and decrease abandonment rates positions it as a significant asset for enhancing customer satisfaction.

Product Details

What Is Virtual Waiting?

Virtual Waiting is an innovative Customer Service solution designed to eliminate the frustrations of being on hold and streamline contact center functions. It provides smart callback options that enable customers to secure their place in line without remaining on the phone. This software harnesses AI technology to assess wait times in real-time and automates appointment scheduling across various channels. By evening out call volumes, Virtual Waiting enhances resource allocation for businesses while simultaneously improving the customer experience.

Virtual Waiting Pricing

The pricing for Virtual Waiting is tailored to meet the unique demands of each business. Therefore, it’s advisable to request a customized quote for your specific needs.

Virtual Waiting Integrations

Currently, the vendor has not disclosed any available third-party integrations for the Virtual Waiting software. You can watch a complimentary demo of Virtual Waiting to delve deeper into its capabilities.

Who Is Virtual Waiting For?

Virtual Waiting caters to a diverse array of industries, including:

  • Insurance

  • Energy and utility

  • Travel and mobility

  • Retail and brands

  • Financial services

  • Customer care services

Is Virtual Waiting Right For You?

This solution is particularly well-suited for large organizations and high-volume contact centers focused on minimizing abandonment rates. It is especially advantageous for regulated sectors like insurance and banking due to its adherence to ISO 27001 security standards. The software is recognized for its ability to manage peak times efficiently using AI, with major clients such as Lufthansa and Gothaer relying on it to boost operational effectiveness.

If you still have questions about whether Virtual Waiting is the right choice for you, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Reduces customer abandonment rates effectively
  • ✔ Optimizes agent workload during peak hours
  • ✔ Enhances customer satisfaction with callbacks

Cons

  • ✘ Its setup may require technical configuration
  • ✘ Mainly targets large contact centers

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Virtual Waiting provides support through phone, form submission, and FAQs.

The typical users of Virtual Waiting features come from a range of industries, such as insurance, energy and utility, travel and mobility, retail and brands, financial services, and customer care services.

Yes, Virtual Waiting offers an API.

No, Virtual Waiting does not offer a standalone mobile app.

Virtual Waiting is primarily available in English and German.

The vendor has not listed any available third-party integrations for Virtual Waiting software.

The Virtual Waiting price is customizable as per the specific needs of each business. Request a personalized Virtual Waiting pricing quote for your business.