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Vivantio

Vivantio offers versatile service management solutions aimed at enhancing support operations and simplifying team workflows. Although the initial configuration...

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Vivantio offers versatile service management solutions aimed at enhancing support operations and simplifying team workflows. Although the initial configuration...

Watch Demo Get Pricing
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Product Overview

Vivantio offers versatile service management solutions aimed at enhancing support operations and simplifying team workflows. Although the initial configuration may be intricate and require a significant investment of time, the software's adaptability and robust features position it as an excellent option for organizations dedicated to elevating customer service standards and boosting operational effectiveness.

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Product Details

What Is Vivantio?

Overview

Vivantio is a service management platform hosted in the cloud, tailored for organizations from diverse sectors aiming to refine their customer support processes. By offering solutions that enhance service workflows and boost team collaboration, it effectively tackles issues such as poor workflow efficiency and insufficient visibility into service metrics. Additionally, Vivantio provides smooth integration with a variety of third-party applications, enabling businesses to customize their service management framework to meet specific requirements.

Vivantio Pricing

The software features fixed pricing for its licenses:

  • Named License: $59/user/month

  • Concurrent License: $89/user/month

There are also Mixed Licenses and License Pools available for tailored quotes. The cost of Vivantio may vary based on the type of organization and its specific needs. Users can obtain pricing for the plan that best fits their requirements.

Please note that prices are subject to change.

Vivantio Integrations

Vivantio offers seamless integration with a range of widely-used business applications, including:

  • Microsoft InTune

  • OpenAI

  • Bamboo HR

  • Azure Monitor

  • Microsoft Dynamics

  • HubSpot

  • Microsoft Office

  • Jira

  • Twilio

Watch a complimentary demo of Vivantio to discover more about its integration capabilities.

Who Is Vivantio For?

This software is crafted for businesses of all sizes spanning various industries, including:

  • Computer networking

  • E-learning

  • Financial services

  • Civic and social organizations

  • Hospitals and healthcare

  • Information Technology (IT)

  • Management consulting

Is Vivantio Right For You?

Vivantio is well-known for its adaptability and scalability, making it an excellent choice for both small enterprises and larger corporations looking to improve service delivery and enhance customer satisfaction. Its intuitive interface and powerful reporting features further bolster its standing as a dependable option in the realm of service management.

If you're still uncertain whether Vivantio is the right fit, reach out to our customer support team at info@softwareseekers.com, and they will assist you in making an informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Excellent customer support
  • ✔ Effective workflow and asset management capabilities
  • ✔ Strong collaboration features for team communication
  • ✔ Flexible setup for scalable operations
  • ✔ Extensive customization options

Cons

  • ✘ Limited functionality on smaller screens
  • ✘ Manual download process for multiple attachments
  • ✘ Search function could be more efficient, according to software users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Vivantio offers an API.

Vivantio supports English.

Vivantio integrates with Twilio, Jira and HubSpot.

No, Vivantio does not have a mobile app.

Vivantio price starts at $59/user/month for named license and $89/user/month for concurrent license. Users can get pricing for a tailormade plan.

The typical users of Vivantio are the IT, e-learning, financial services, civic and social organization, healthcare, and financial services industries.

Vivantio offers phone support, chat, email, helpdesk, FAQs and Knowledge Base.